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News : ufirst Chooses Vonage to Power its App Aimed at Improving the Way People Access Services in Cities

#contactcenterworld, @vonage

Holmdel, NJ, USA, June 25, 2020 -- ufirst, an Italy-based digital platform available via mobile app which offers a cloud queue management solution, chose Vonage (Nasdaq: VG), a global provider in cloud communications helping businesses accelerate their digital transformation, to power the development of its messaging features for the ufirst platform. This latest development builds upon ufirst's mission to improve the way people access essential services in the most congested areas of cities by creating virtual queues for these businesses. This is particularly important to adhere to the new social distancing guidelines dictated by the COVID-19 emergency.

ufirst designed the new messaging feature to allow all people, even the least technologically savvy, to safely navigate public queues, including those at local pharmacies and grocery stores. This feature offers consumers the ability to practice social distancing and reserve their physical place in the queue simply by providing their mobile phone number. With this technology, consumers do not need to wait in line and risk coming into close contact with others.

"ufirst is particularly proud of the partnership with Vonage. Vonage was able to immediately understand our needs and that allowed ufirst to release, in a very short period of time, a new functionality and a useful service, even for those who are less inclined to use technology resources, but who may have the greatest need for safe and easy access to essential services like food shopping," said Matteo Lentini, Managing Director of ufirst.

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"Due to our unique ability to power the remote delivery of essential services, we have seen a sharp increase in demand for solutions built on Vonage APIs since the start of the COVID-19 crisis," said Omar Javaid, President, Vonage API Platform Group. "In this new environment, Vonage is powering important solutions built to help people through this challenge, and we are proud to support ufirst as they allow even the least tech savvy among us to make their lives easier with a simple text message."

#contactcenterworld, @vonage

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568
 
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