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News : Ufone Join Hands with AJM Pharma to Facilitate People for the COVID-19 Vaccine Phase III Clinical Trials in Pakistan

I#contactcenterworld, @ufone

slamabad, Pakistan, Nov, 2020 -- Pakistani telecom Company, Ufone, has joined hands with AJM Pharma (Pvt.) Ltd. to offer a reliable call center solution. Call center representatives will provide information related to the clinical trials of recombinant Novel Coronavirus Vaccine People can access information about hospitals/research sites performing the clinical trials in the country, register themselves as volunteers for the trial, and also get an online prescreening by calling the helpline.

Ufone executed the entire process of call center deployment along with recruitment and training within a week that helped AJM Pharma in the timely execution of their new project.

The vaccine candidate Ad5-nCoV, intended to prevent COVID-19 caused by SARS-CoV-2, is jointly developed by CanSino Biologics Inc. and the Beijing Institute of Biotechnology. AJM Pharma (Pvt.) Ltd is the local representative of CanSinoBIO. The company is coordinating with the National Institute of Health (NIH), to initiate the Phase III Clinical Trial in Pakistan of Recombinant Novel Coronavirus Vaccine (Adenovirus Type 5 Vector) (Ad5-nCoV).

With the start of the second wave of Covid 19 in Pakistan, the number of Coronavirus patients has significantly increased. Many areas all over the country are now once again entering smart lockdown. All global efforts are now centered towards finding an authentic vaccine that could prove to be an effective cure to this disease.

The CanSinoBIO vaccine has provided some glimmer of hope. A testament to successful clinical results, China’s government has given approval for CanSinoBIO’s Covid-19 vaccine to be used by its country’s military.

CanSinoBIO is committed to making vaccines accessible to people all over the world in a bid to pursue health and give relief in times of disease outbreaks; in wake of this mission, they have joined hands with AJM Pharma, Pakistan. For over a decade, AJM Pharma has been specializing in the marketing and distributing of life-saving drugs which include thalassemia, Oncology, Gastroenterology, Nephrology, Gynecology, and Neonatology

Phase I and Phase II studies demonstrate good safety and immunogenicity. CanSino Biologics has started to phase III Clinical Trials in different countries including Pakistan where 10,000 volunteers will be recruited on the basis of eligibility criteria.

These clinical trials are in progress in five Research Centers including Shifa International Hospital Islamabad, Shaukat Khanum Memorial Cancer Hospital and Research Centre Lahore, and University of Health Sciences Lahore, Aga Khan University Karachi, and The Indus Hospital Karachi.

The development of the vaccine will be essential in the fight against Covid 19. Despite a difficult time, Pakistan fought back with great resilience during the first wave of the pandemic. Many organizations stepped forward to support the relief efforts and help as many people as possible. PTCL Group including Ufone has led the way forward in this regard; the company contributed Rs 1.9 Billion including Rs 100 Million to the Prime Minister’s Relief Fund and introduced many initiatives to amplify relief efforts.

The recent partnership between Ufone and AJM Pharma will allow millions of people, all over the country to get timely information and acquire relevant news related to the clinical trials.

I#contactcenterworld, @ufone

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.ufone.com


About Ufone:
Company LogoUfone is an Etisalat Group Company that started its operations in January 2001. Since then, it has become a provider in innovation and has established presence in all the major cities, along with comprehensive coverage across all the major towns, cities & villages of Pakistan.
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Today's Tip of the Day - Customer Satisfaction

Read today's tip or listen to it on podcast.

Published: Friday, November 13, 2020

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2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

4.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 

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