#contactcenterworld, @UJETco, @g2_telecom
San Francisco, CA, USA, Jan 4, 2023 -- UJET, Inc., a contact center platform, is a Leader in the G2 Winter 2023 Reports for Contact Center Software, Call Center Infrastructure Software, and Live Chat Software. UJET led all three categories in Usability and posted the highest Satisfaction score in Contact Center Software and Call Center Infrastructure Software. Additionally, UJET earned 78 badges in the G2 Winter 2023 Report for multiple categories and earned the Best Estimated Return On Investment Enterprise product based on a combination of estimated time to ROI and time to go live.xwx
"UJET is honored to once again be a multi-category Leader in the influential G2 Winter 2023 report, and we are especially proud to earn the Best Estimated ROI product badge for the Enterprise," said Vasili Triant, chief operating officer, UJET. "As an 11-time Leader in its quarterly reports, we see G2’s consistent recognition of UJET as strong validation of the company’s strategic approach and business value over a wide range of competitors in the contact center market."
UJET earned its Leader status by receiving more than 750 reviews from verified users compared to similar products in the Contact Center Software, Call Center Infrastructure, and Live Chat Software categories. For inclusion in G2 reports, a product must have received 10 or more reviews.
"Rankings on G2 reports are based on data provided to us by real software buyers," said Sara Rossio, Chief Product Officer at G2. "Potential buyers know they can trust these insights when researching and selecting software because they’re rooted in vetted, verified, and authentic reviews."
#contactcenterworld, @UJETco, @g2_telecom
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About UJET:
UJET is a cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.
About G2, Inc:
Since 2000, G2, Inc has provided Contract Negotiation services to Fortune 500 and Global 100 companies across all industries. G2, Inc’s clients are some of the most well-known names in business with telecom infrastructures spanning across the Americas, Europe and Asia Pacific.
Published: Thursday, January 5, 2023
| 3.) |  Established in 2003, The Taylor Reach Group is an award winning, call, contact centre and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Washington, Ottawa, London, Bangalore, Hong Kong and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. The only one who pays us are our clients. Each of our consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project. Taylor Reach has worked with contact cen... (read more) |
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