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News : UJET Adds Punch with New Global Certified Delivery Partner Program

#contactcenterworld, @UJETco, @googlecloud

San Francisco, CA, USA, Apr 13, 2022 -- UJET, Inc., a modern contact center platform, announced a new Certified Delivery Partner (CDP) Program to bring UJET and Google Cloud’s enterprise-grade, AI-powered cloud contact center solution to more customers across the globe. Through this program, customers can identify qualified consulting partners with expertise and experience in UJET solutions.

"Our recent partnership with Google Cloud on their end-to-end Contact Center AI (CCAI) solution raises the stakes around how a modern contact center should operate and perform," said Vasili Triant, COO of UJET. "As demand for our AI-powered contact center technology continues to surge, this program enables us to scale and deliver exceptional partner engagements, and ultimately better customer experiences."

In this CDP program, delivery partners and system integrators can become certified in providing Contact Center as a Service (CCaaS) implementation directly to end customers. This program brings together the advantages of AI, cloud scalability, multi-experience capabilities, and tight integration with customer relationship management (CRM) platforms.

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Quantiphi, an AI-first digital engineering company, will be the first official UJET CDP. Already a global partner for Google CCAI, they are providers in machine learning, data analytics and conversational AI.

"Quantiphi's new role as a Certified Delivery Partner creates more opportunities for enterprises to digitally transform their CX," said Gaurav Johar, Head of Conversational AI practice of Quantiphi. "We are passionate about our customers and obsessed with helping them drive growth. Becoming a CDP gives us access to an award-winning platform powered by Google CCAI and UJET."

"We are rapidly building and scaling an ecosystem of global delivery partners that share our vision for the modern contact center and delighting customers," said Tom Puorro, Chief Business Officer at UJET. "Interested companies who are looking to explore partnership opportunities with UJET can submit an online application."

#contactcenterworld, @UJETco, @googlecloud

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About UJET:
Company LogoUJET is a cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.
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Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Friday, April 15, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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