#contactcenterworld, @UJETco, @googlecloud
San Francisco, CA, USA, Apr 13, 2022 -- UJET, Inc., a modern contact center platform, announced a new Certified Delivery Partner (CDP) Program to bring UJET and Google Cloud’s enterprise-grade, AI-powered cloud contact center solution to more customers across the globe. Through this program, customers can identify qualified consulting partners with expertise and experience in UJET solutions.
"Our recent partnership with Google Cloud on their end-to-end Contact Center AI (CCAI) solution raises the stakes around how a modern contact center should operate and perform," said Vasili Triant, COO of UJET. "As demand for our AI-powered contact center technology continues to surge, this program enables us to scale and deliver exceptional partner engagements, and ultimately better customer experiences."
In this CDP program, delivery partners and system integrators can become certified in providing Contact Center as a Service (CCaaS) implementation directly to end customers. This program brings together the advantages of AI, cloud scalability, multi-experience capabilities, and tight integration with customer relationship management (CRM) platforms.
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Quantiphi, an AI-first digital engineering company, will be the first official UJET CDP. Already a global partner for Google CCAI, they are providers in machine learning, data analytics and conversational AI.
"Quantiphi's new role as a Certified Delivery Partner creates more opportunities for enterprises to digitally transform their CX," said Gaurav Johar, Head of Conversational AI practice of Quantiphi. "We are passionate about our customers and obsessed with helping them drive growth. Becoming a CDP gives us access to an award-winning platform powered by Google CCAI and UJET."
"We are rapidly building and scaling an ecosystem of global delivery partners that share our vision for the modern contact center and delighting customers," said Tom Puorro, Chief Business Officer at UJET. "Interested companies who are looking to explore partnership opportunities with UJET can submit an online application."
Posted by Veronica Silva Cusi, news correspondent
UJET is a cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.
Published: Friday, April 15, 2022
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