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News : UJET Announces Enhancements to it's Customer Communications Platform

#contactcenterworld, @UJETco

San Francisco, CA, USA, Aug, 2018 -- UJET Inc., the company that makes it simple for any company to provide intuitive, modern support, announced significant enhancements to its real-time customer communications platform. With SmartActions via SMS, Mobile LiteSDK and advanced queue routing optimization features, UJET is taking the friction out of the customer support experience.

"As most consumers can attest, interactions with support centers are typically fraught with frustration and dissatisfaction," said Anand Janefalkar, founder and CEO of UJET. "Legacy support technologies are not up to the task of what end users expect and what a modern support center platform like UJET can provide. Today's consumers want instant connection and results. With this release, UJET continues to leverage modern smartphone technology to provide an effortless support experience."

#contactcenterworld, @UJETco

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About UJET:
Company LogoUJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant. UJET is trusted by customer-centric, innovative enterprises.
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Published: Monday, August 20, 2018

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2021 Buyers Guide Automated Call Distributors

 
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Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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