#contactcenterworld, @UJETco, @assembledhq
San Francisco, CA, USA, Dec, 2021 -- UJET Inc., a CCaaS 3.0 cloud contact center provider, announced its partnership with Assembled, a provider of workforce management software for modern support teams. The partnership equips UJET customers with greater insights and enhanced support team capabilities to provide timely, high-quality customer experiences at scale.
"Effective customer support requires strong planning and can be a powerful brand differentiator, but only if businesses have actionable data on support team performance to drive customer retention and loyalty," said Tom Puorro, Chief Business Officer of UJET. "Assembled centralizes this data for stronger analysis so that brands can continuously improve. Combined with UJET’s ability to unify consumer data for a more contextual and frictionless customer journey, support teams can engage with customers like never before."
Through this purpose-built integration, UJET customers offering phone and/or chat support now have access to automated scheduling at scale, accurate forecasting capabilities, and actionable reporting.
Says Assembled CEO Ryan Wang: "We are building solutions that empower the modern support team, and customer experience partnerships are core to this strategy. In pairing up with UJET, we’re able to offer intelligent workforce management capabilities to the most innovative support teams, from agents to team leads to management."
"Rather than building integrations for every contact platform, we’re focused on partners that share our philosophy around CX innovation, agent empowerment, and full team visibility. UJET is a prime example of this," says Assembled Head of Product, John Wang.
#contactcenterworld, @UJETco, @assembledhq
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About UJET:
UJET is a cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.
About Assembled:
Assembled is the operational backbone of the modern support team. Our workforce management platform facilitates the planning and logistics needed to reliably deliver responsive, empathetic support. Today, our solution helps customer-centric brands like Stripe, Autodesk, Intuit, and Asana craft world-class customer experiences.
Published: Monday, December 20, 2021
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