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News : UJET and Calabrio Partner to Drive New Wave of Cloud Contact Center and Workforce Engagement Solutions

#contactcenterworld, @UJETco, @Calabrio

San Francisco, CA, USA, June 30, 2020 -- UJET Inc., a provider of cloud contact center solutions, and Calabrio, a customer experience intelligence company, announced a strategic and technology partnership enabling support teams to quickly deploy a cloud contact center that delivers efficient, empathetic and consistent customer experiences across every channel. 

A deep cloud-to-cloud integration between the platforms addresses the need, accelerated by the pandemic, for contact centers to rapidly deploy, modernize and decentralize customer support operations.

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"Customer support is rapidly transforming to support both the nature and expectations of digital consumers and the sudden shift to remote work, brought on by the pandemic. An integrated, connected environment can break down silos, modernize customer communications, and set organizations up for short and long-term success," said Vasili Triant, Chief Business Officer, UJET. "Partnering with a market leader like Calabrio further enables us to holistically support contact center professionals and business leaders as they navigate significant changes in their global operations."

"As Calabrio’s recent Evolving World of Work study found, the pandemic triggered an even greater demand from customers for expanded channel access beyond voice, yet they still expect these digital interactions to be infused with empathy," said Tom Goodmanson, president and CEO at Calabrio. "This partnership with UJET provides our customers with the omnichannel center they want, with the motivated agents and rich experiences their customers expect. The scalability of our joint cloud solution allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels."

#contactcenterworld, @UJETco, @Calabrio

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About UJET:
Company LogoUJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant. UJET is trusted by customer-centric, innovative enterprises.
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About Calabrio:
Company LogoCalabrio, a customer experience intelligence company, enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. In 2019, Calabrio acquired Workforce Management (WFM) vendor Teleopti combining the best of both Teleopti WFM and Calabrio WFM into a single WFM solution fully integrated within the Calabrio ONE suite. The new Calabrio ONE empowers agents and management alike with a smarter approach. Through AI-driven analytics, Calabrio uncovers important customer behaviour, sentiment and reveals vital insights from contact centres worldwide.
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Today's Tip of the Day - Pound-Hash-Number!

Read today's tip or listen to it on podcast.

Published: Thursday, July 2, 2020

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Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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