#contactcenterworld, @UJETco, @googlecloud
San Francisco, CA, USA, February 23, 2021 -- UJET, Inc., a CCaaS 3.0 cloud contact center, announced its partnership with Google Cloud’s Contact Center AI (CCAI) and integration of its AI-Powered Conversational CX, UJET Virtual Agent with Google Cloud Dialogflow CX. UJET’s solution will be available on the Google Cloud Marketplace, making it easier for Google Cloud customers to procure and deploy UJET’s solution.
"UJET’s expanding partnership with Google Cloud is yet another way we are fulfilling our commitment to modernizing the contact center," said Vasili Triant, Chief Operating Officer at UJET. "The integration of Google’s newest CCAI capabilities into UJET’s unique CCaaS 3.0 platform enables our customers to continually optimize their customer journeys through more predictive, graceful conversational intelligence."
"Conversational AI is opening up a new world of possibilities in areas like customer experience and user engagement," said Anand Janefalkar, Founder and CEO of UJET, "The key to realizing these possibilities is taking a holistic, unified approach to the customer journey rather than just trying to layer in AI and new digital channels. Through our partnership with Google Cloud, our customers are continuing to revolutionize the customer experience by providing more efficient, intelligent experiences, that deliver even higher levels of customer satisfaction."
Posted by Veronica Silva Cusi, news correspondent
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant. UJET is trusted by customer-centric, innovative enterprises.
Published: Wednesday, February 24, 2021
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