News : UJET Continues Adds Text, Chat and Feedback Capabilities
San Francisco, CA, USA, March 27, 2019 -- UJET, Inc., the company that is reimagining customer support with multi-channel solutions that fully leverage smartphone-era technology and intelligent automation, announced the general availability of new enhancements to the UJET Customer Support Platform. The enhanced platform includes innovations, such as: Wait Time Text Prompt, Inactive Chat Identification, Customizable Surveys and Reporting, Localized Agent Adapter, four new end-user languages, and a new optimized mobile app Software Development Kit (SDK).
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"Today, the most crucial battle for brand and competitive advantage is being fought and won in the customer support center," said Joerg Habermeier, Head of Product, UJET. "We continue to enhance the UJET platform with this truth in mind." He continued, "This announcement further underscores our commitment to continuously innovate and deliver features and functionality that not only serve to optimize the customer experience (CX), but the employee experience as well, as they are inexorably tied and equally critical to the success of the business."
Posted by Veronica Silva Cusi, news correspondent
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UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant. UJET is trusted by customer-centric, innovative enterprises.
Published: Friday, March 29, 2019
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