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News : UJET, Google Cloud and Alvaria Partner to Integrate Google Cloud Contact Center AI Platform and Workforce Engagement

#contactcenterworld, @UJETco, @Alvaria_Inc

San Francisco, CA, USA, Apr 19, 2023 - UJET, Inc., a modern contact center platform, announced a new, strategic partnership with Alvaria and Google Cloud. The partnership enables enterprise contact centers to integrate and leverage Alvaria’s compliant outbound and workforce engagement management (WEM) capabilities through Google Cloud Contact Center AI Platform.

Enterprises including financial services, airlines, retail, telecom and technology organizations are seeking AI-first platforms to power secure, natural customer interactions at scale. These seamless customer experiences also require a unified, engaged workforce. Alvaria WEM solutions provide agents with flexible scheduling options, gamification, performance tracking and automated workflows – increasing agent engagement and reducing attrition. 

According to Amit Kumar, Product Manager, Contact Center AI Platform, Google Cloud, "We are thrilled to partner with Alvaria as a workforce engagement and outbound partner. Delivering effective customer and employee experiences requires an ecosystem of secure, enterprise-grade solutions that extend and enhance contact center capabilities. Through this integration with Alvaria, we’re continuing our efforts to connect AI and agents to power modern customer experiences at scale."

"UJET and Google Cloud have quickly become a real force in the contact center industry due to our early focus not only on AI and mobile-first CX transformation, but also security, resiliency, and scale - all fundamental requirements for the modern enterprise. These same enterprises also need additional advanced outreach and rich workforce engagement capabilities such as multichannel agent scheduling, tracking and adherence, and quality recording to properly coach and improve agent behavior. Through this partnership with Alvaria, we’re able to meet those needs as well," said Anand Janefalkar, Chief Executive Officer, UJET.

"As enterprises look to deliver next generation CX, the partnership between Alvaria, Google Cloud, and UJET provides a unique opportunity to tap into the power of cutting-edge innovation that will help clients migrate off end-of-life platforms," said Frank Ciccone, Chief Revenue Officer, Alvaria. "Customers will now have a complete option to bring their full customer experience platform to the Google Cloud ecosystem."

#contactcenterworld, @UJETco, @Alvaria_Inc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About UJET:
Company LogoUJET is a cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.
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About Alvaria:
Company LogoAlvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.
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Today's Tip of the Day - Ergonomics

Read today's tip or listen to it on podcast.

Published: Thursday, April 20, 2023

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2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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