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News : UJET Integrates Identity Management Solutions Okta, OneLogin, and Microsoft ADFS

#contactcenterworld, @UJETco

San Francisco, CA, USA, May 27, 2020 -- UJET Inc., a provider of cloud customer support solutions, announced its integration into Identity Management providers, Okta, OneLogin, and Microsoft ADFS.

These integrations allow support teams and business leaders to leverage enterprise login authentication for all users of the UJET Admin Portal and agent adapters. With the addition of Identity Management solutions, UJET customers better protect the identities of their workers and customers while enabling secure authentication across all devices and locations.

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"Whether your workforce is remote or on-premise, contact centers of all sizes in all industries must have a strong foundation that’s based on data protection, identity management, user authentication, and encryption," said Joerg Habermeier, Vice President of Product, UJET. "UJET’s Identity Management integrations ensure that support teams have the right tools to enable their workforce to access work applications seamlessly and securely."

"Protecting their employee and customer identity and data is of utmost importance for contact centers across all industries and borders, particularly as more contact center agents work remotely," said Zeus Kerravala, Founder and Principal Analyst for ZK Research. "These new integrations, as well as their previous security and privacy certifications, reinforce UJET’s commitment to ensuring their customers can seamlessly secure corporate applications and the identities of workers and customers."

#contactcenterworld, @UJETco

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About UJET:
Company LogoUJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant. UJET is trusted by customer-centric, innovative enterprises.
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Today's Tip of the Day - Do You Divert Calls Between Offices?

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Published: Thursday, May 28, 2020

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2020 Buyers Guide Automated Call Distributors

 
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Call Center Studio

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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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