San Francisco, CA, USA, May 27, 2020 -- UJET Inc., a provider of cloud customer support solutions, announced its integration into Identity Management providers, Okta, OneLogin, and Microsoft ADFS.
These integrations allow support teams and business leaders to leverage enterprise login authentication for all users of the UJET Admin Portal and agent adapters. With the addition of Identity Management solutions, UJET customers better protect the identities of their workers and customers while enabling secure authentication across all devices and locations.
"Whether your workforce is remote or on-premise, contact centers of all sizes in all industries must have a strong foundation that’s based on data protection, identity management, user authentication, and encryption," said Joerg Habermeier, Vice President of Product, UJET. "UJET’s Identity Management integrations ensure that support teams have the right tools to enable their workforce to access work applications seamlessly and securely."
"Protecting their employee and customer identity and data is of utmost importance for contact centers across all industries and borders, particularly as more contact center agents work remotely," said Zeus Kerravala, Founder and Principal Analyst for ZK Research. "These new integrations, as well as their previous security and privacy certifications, reinforce UJET’s commitment to ensuring their customers can seamlessly secure corporate applications and the identities of workers and customers."
Posted by Veronica Silva Cusi, news correspondent
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant. UJET is trusted by customer-centric, innovative enterprises.
Published: Thursday, May 28, 2020
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