San Francisco, CA, USA, Mar 2, 2022 - UJET Inc., a cloud contact center provider, announced CX Intercloud, a multicloud architecture offering automatic failover between public cloud infrastructures for resiliency, business continuity, and disaster recovery readiness.
CX Intercloud enables customers to have their UJET instance pre-deployed across multiple cloud platforms. Each cloud instance individually contains UJET’s three standard availability zones within region and one cross region; but furthermore supports cross cloud operation on Google Cloud Platform (GCP) and Amazon Web Services (AWS), with each cloud instance independently scaled to support 100% of customer interaction volume as needed.
"As contact centers continue to accelerate cloud adoption and digital transformation, they are seeking innovation, security, and reliability from their applications. CX Intercloud represents an evolution in dynamic multicloud capabilities for the contact center market," stated Vasili Triant, chief operating officer for UJET. "With this offer, UJET customers can secure levels of redundancy and resiliency that ensure unprecedented uptime and business continuity, even if regional public cloud outages occur more frequently."
"Most CCaaS providers have effectively outsourced matters of reliability and availability to the underlying infrastructure cloud providers and/or their customer," stated Dave Michels, Principal Analyst and Founder, TalkingPointz. "UJET CX Intercloud integrates reliability and availability into the application, reducing the operational risk of outages in general and more importantly shifts more of the operational responsibility back to the application provider where it belongs."
Posted by Veronica Silva Cusi, news correspondent
UJET is a cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.
Published: Friday, March 4, 2022
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