#contactcenterworld, @UJETco, @PeakView_Comm
San Francisco, CA, USA, July 14, 2020 -- UJET Inc., a provider of cloud contact center solutions, announced the debut of its channel partner program and agreement with PeakView, a provider in the Contact Center as a Service (CCaaS) industry with expertise in planning, deploying, and managing contact center solutions. Under the terms of the partnership, PeakView will now be able to leverage UJET’s cloud contact center solutions to further assist enterprises and industries in revolutionizing their customer communications.
The combination of UJET’s ultra-modern, cloud-native, smartphone-centric, all-in-one contact center solutions with PeakView’s expertise and experience will help enterprises and Fortune 500 companies better identify and leverage secure, scalable, reliable, customer service tools to both improve operational efficiencies and increase customer satisfaction.
"The new UJET partner program is a natural extension of our customer focused approach built on establishing strong alliances that equip partners to help customer service leaders deliver solutions and experiences for the modern consumer ," said Darcey Harrison, Chief Revenue Officer, UJET. "We’re thrilled to partner with PeakView and bring to life our shared goal of disrupting the contact center industry with interactions that truly transform customer experiences for the ultra modern age we live in."
The partnership comes at a time of significant growth and adoption of cloud contact solutions. According to Gartner’s The Future of the Contact Center, "by 2022, contact center as a service will be the preferred adoption model in 50% of contact centers, up from approximately 10% in 2019."1
"The transition from legacy contact center technology to cloud-based solutions is rapidly underway and has only increased in importance in today’s environment with the need for teams to be safe, remote, and reliable," said Ken Smith, Co-Founder and CEO, PeakView. "Partnering with a disruptor like UJET allows us to better meet the evolving needs of our clients and makes it easier for contact center professionals to adopt next-generation technology through offers like bundled usage and licensing, as well as an SMS Adapter that can be deployed on top of an existing on-premise solution as an initial step in migrating fully to the cloud."
#contactcenterworld, @UJETco, @PeakView_Comm
Posted by Veronica Silva Cusi, news correspondent
UJET is a cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.
About PeakView Communications:
PeakView works in partnership with clients’ sponsoring executives and their IT, Customer Experience, Procurement, and Finance teams to clearly define goals and create the project roadmap. Its mission is to ensure that clients are competently represented through the process of requirements due diligence, technology selection, contracting and pricing negotiation, all the way to a successful implementation and ongoing life-cycle management.
Published: Thursday, July 16, 2020
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
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*Automated / Scheduled Temporary Agent Skills Configuration Management
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