San Francisco, CA, USA, June 24, 2020 -- UJET Inc., aprovider of cloud contact center solutions, has raised a Series C round of funding. With the adoption of omnichannel customer support and cloud contact center solutions continuing to rise, this new round of funding aims to expand UJET’s sales and marketing teams both domestic and international, and scale its platform with new products and features.
The funding was led by Sapphire Ventures, with participation from existing investors such as GV (formerly Google Ventures), Citi Ventures, Kleiner Perkins, DCM, and Resolute Ventures. Jai Das, Managing Director, President, and Co-Founder at Sapphire Ventures will join UJET’s Board of Directors. Das brings more than 15 years of experience helping companies innovate their product and marketing strategies in order to scale and become market leaders.
"Companies are increasingly adopting cloud-based contact center solutions as they undergo digital transformation and modernize their approach to omnichannel customer support," said Jai Das, Managing Director and President of Sapphire Ventures. "This trend began taking shape before COVID-19, but the pandemic accelerated the need for a cloud-native, all-in-one omnichannel contact center solution like UJET. We believe UJET is uniquely positioned to lead a new wave of contact center companies tackling the challenge of finding a better way for customers to connect with brands."
"Today’s digital-first customers expect a hyper-personalized experience where they can effortlessly connect with a virtual or live agent, and have their issues resolved in a fast, efficient, and modern manner," said Anand Janefalkar, Founder & CEO, UJET. "We’re thrilled to continue investing in our mission of developing cloud-native and smartphone-centric solutions with scale and security as cornerstones, to facilitate the reimagining of consumer journeys that build trust, loyalty, and drive higher customer satisfaction."
Das joins existing UJET board of directors that include investors Jason Krikorian, General Partner, DCM; Ted Schlein, Partner, Kleiner Perkins; and Karim Faris, General Partner at GV (formerly Google Ventures).
Posted by Veronica Silva Cusi, news correspondent
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant. UJET is trusted by customer-centric, innovative enterprises.
Published: Friday, June 26, 2020
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