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News : UJET Teams with Google Cloud to Deliver Complete AI-Powered Contact Center Platform

#contactcenterworld, @UJETco, @google

San Francisco, CA, USA, Mar 23, 2022 -- UJET, Inc., an intelligent, modern contact center platform, announced a broader relationship with Google Cloud, extending its Contact Center AI (CCAI) to include a native, AI-powered, contact center platform. CCAI customers can now unify their contact center technology stack with a complete cloud-native solution, managed, delivered and supported by Google Cloud, and running on Google Cloud Platform (GCP).

"UJET and Google Cloud are working together to deliver customer experience innovation at enterprise standards for security, scale, and reliability - removing previous barriers to cloud adoption and digital transformation," said Vasili Triant, Chief Operating Officer at UJET. "With this unified solution, Google’s customers can simplify and accelerate digital transformation and the incorporation of AI in their customer and agent experience."

Through this agreement, Google is expanding the Contact Center AI solution suite, unifying the technology stack for Contact Centers. UJET and Google Cloud will partner to jointly develop and deliver the Contact Center as a Service (CCaaS) roadmap, offering even further consolidation of contact center technologies and AI-powered innovation in the future.

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Brands across retail, financial services, and healthcare have invested heavily in AI, cloud, and digital transformation over the last two years. However, according to Salesforce’s 2021 State of Service Report, 88% of service teams continue to see technology gaps. Data management, compliance, infrastructure upgrades and business logic integration across disparate systems continue to stall progress for both customer service leaders and their technology counterparts. As consumer demand for self-service and digital engagement continues to rise, organizations that invest in consolidated solutions across AI and customer experience will secure significant competitive advantages around consumer preference and loyalty.

"The last few years have taught us that in order for a company to thrive they must maintain customer confidence with quick and clear communication," said Andrew Moore, vice president and general manager of AI and industry solutions at Google Cloud. "Our Contact Center AI Platform has enabled our customers to leverage AI in their contact centers at scale to provide the best possible customer experience. Now with UJET, we are able to further extend our offering through a unified technology stack for contact centers to continue to cost effectively maintain a high level of customer satisfaction."

According to industry analyst Sheila McGee-Smith of McGee-Smith Analytics, "Google Cloud’s Contact Center AI is already a force in the contact center industry thanks to its early focus on AI for customer experience. She continued, "Through their partnerships with UJET and Salesforce, as well as these expanded capabilities, Google Cloud's Contact Center AI Platform will help define the future of customer service by powering more secure, engaging and personalized customer experiences."

#contactcenterworld, @UJETco, @google

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About UJET:
Company LogoUJET is a cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.
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About Google:
Company LogoGoogle Inc. is an American multinational public corporation invested in Internet search, cloud computing, and advertising technologies.
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Today's Tip of the Day - Speech Recognition

Read today's tip or listen to it on podcast.

Published: Thursday, March 24, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

4.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

5.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

6.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

7.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 

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