News : UJET Unveils Enhancements to Customer Support Platform
Las Vegas, NV, USA, June, 2019 -- UJET, Inc., the company that is reimagining customer support with multichannel solutions that fully leverage smartphone technology and intelligent automation, announced the general availability launch of enhancements to the UJET Customer Support Platform. With these latest integrations and enhancements, UJET is expanding its functionality within the entire contact center ecosystem. Featuring new workforce management (WFM), quality management (QM), and customer relationship management (CRM) integration and configuration capabilities, the UJET platform now provides expanded capabilities for support agents, supervisors, and administrators, enabling more out-of-the-box data connection, display, and integration options across new and existing systems.
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"Whether it is attempting to efficiently resolve a customer issue, managing the agent workforce, tracking agent performance and quality of service, or optimizing data flow, support agents and supervisors often find themselves maneuvering between multiple separate systems," said Joerg Habermeier, Head of Product at UJET. "The latest enhancements to the UJET platform further cement our commitment to a cloud-native, mobile-focused, and intelligent approach to simplifying and optimizing the connection of the entire contact center ecosystem."
Posted by Veronica Silva Cusi, news correspondent
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UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant. UJET is trusted by customer-centric, innovative enterprises.
Published: Friday, June 28, 2019
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