Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : UK Call Centre to Trial Four-day Week for Hundreds of Staff

#contactcenterworld

Northampton, UK, May, 2019 -- Hundreds of operators in a high-pressure call centre are to switch to a four-day week with no loss of pay, as an insurer prepares to trial a reduction in working hours.

Simply Business, which sells insurance to landlords and small businesses and employs more than 500 people, will launch a trial from September involving call operators in its Northampton contact centre, which could lead to 250 people getting an extra day off each week.

Bosses say they recognise that call centre jobs are "intense" and hope the change could improve staff wellbeing.

Growing interest in the idea was checked last month when the Wellcome Trust scrapped plans to trial a four-day week for 800 workers in its head office, saying it was too complex and that it could not be offered equitably to all staff because of the wide range of different roles.

But Simply Business, which is owned by the US insurance firm Travelers, has been reassured by discussions with executives from Perpetual Guardian, a New Zealand financial services business that switched to a four-day week last year and claims it has boosted productivity. This month Perpetual Guardian held meetings with several UK employers, including in the public sector, to discuss the benefits.

A Brighton recruitment consultancy, MRL, has announced that from this month its 56 staff will work Monday to Thursday for the same pay. Its chief executive, David Stone, said: "I want to hire people who are good enough to do five days of work in four."

Frances O’Grady, the general secretary of the Trades Union Congress, has said a four-day week is a realistic goal for most people by the end of this century, and Labour has commissioned the historian Robert Skidelsky to investigate the merits of the idea.

In 1930 the economist John Maynard Keynes predicted that by now everyone would work a 15-hour week and spend the rest of their time at leisure. But since the financial crisis, working hours have risen in the UK as stagnating wages have prompted people to try to take on more work to keep up with inflation.

Debs Holland, the general manager of the Simply Business call centre, said: "Working in our contact centre is really hard. You have very little autonomy. In the rest of the business, people have significant flexibility. I believe we should create a world where they have the advantage we have."

The move from a 37.5-hour week to a 30-hour week will require a 20% increase in productivity if business performance is not to suffer. Bosses believe greater use of data analytics and web and email contact means fewer calls should be needed.
Is this the age of the four-day week?

Asked why the company did not simply bank these productivity gains as profit and lay off workers who typically earn £26,000 a year, Holland said: "This is about sharing the upside with our people and creating a workplace which is as great as it can be."

Call centres have long been considered the factories of today. There are around 6,200 in the UK, employing nearly 1.3 million people. Industry experts have predicted technological advances could result in mass redundancies, but Simply Business acknowledges there is currently competition for staff and wants to try letting its workers either take a day off, work five shorter days or split shifts to give them time to pick up children or look after family members.

"We’ve got lots of people who enjoy horse riding or go fishing but we also have lots of people with caring responsibilities," Holland said. "For them it is potentially life-changing."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.theguardian.com


Today's Tip of the Day - Motivation & Charity Work

Read today's tip or listen to it on podcast.

Published: Tuesday, May 7, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Surveys

 
1.) 
Nuxiba Technologies

Reminder
Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.

Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:

- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios

Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!
 

About us - in 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =