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News : C.A.R.S Utilizes Magnetic North's Cloud-based Solution
Nov 10 2014 -- Debt recovery providers C.A.R.S. Creditlink Account Recovery Solutions Ltd have signed up to a cloud-based solution from Magnetic North to ensure its agents are PCI compliant for phone-based credit card payments.
C.A.R.S is already using Magnetic North’s cloud-based Maximise IVR solution for automated payments.
Managing Director of C.A.R.S., Peter Copperwheat commented: "We’ve relied upon Magnetic North for more than 7 years to operate our contact centre from the cloud. With their platforms, we’ve more than doubled the size of our business and successfully handle millions of calls each year. Their PCI compliance solution will allow us to further streamline processes and increase productivity, while ensuring we comply with industry regulation."
In addition to Maximise, it is also using Magnetic North’s product Optimise for call recording, a critical part of the business so that any disputes over promised payments can be swiftly resolved.
C.A.R.S also benefit from the Magnetic North Success Management programme which through regular on-site visits and consultations has also been invaluable to the relationship, always ensuring that C.A.R.S. are optimising the contact centre performance through making the most of the features available.
Posted by Veronica Silva Cusi, news correspondent
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About Magnetic North:
Magnetic North is leading the contact centre in the cloud revolution by providing organisations of every size with a high-availability, secure, enterprise-class solution at a fraction of the cost of traditional systems, together with transparent pricing, out-of-the-box integration and continuous product innovation. As a registered carrier and ISP in our own right, with a direct interconnect to the London Exchange, we offer paramount reliability. We’re ISO 27001 certified and a PCI Council partner, and whatever legislation you’re working under, including everything from Data Protection to FSA, OFT to OFCOM, we can guarantee compliance. Established in 1999, we’ve been serving the contact centre industry for 15 years and have over 135,000 users globally.
Published: Tuesday, November 11, 2014