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News : UK Distie Ups UC Play with Melbourne’s Vantage Systems Buy

#contactcenterworld

Melbourne, Australia, Feb, 2020 --UK-based audio visual (AV) distributor Midwich has acquired the trade and assets associated with the services business of local managed services provider (MSP) Vantage Systems in a bid to bolster its unified collaboration offering.

Headquartered in Melbourne, Vantage Systems provides managed services that specialises in unified communications (UC) and unified collaboration systems. 

Following the acquisition, the local business will report into Michael Broadbent, managing director of the Midwich Group’s Australian organisation, Midwich Australia.

Previous Vantage CEO and shareholder Mark Buckley, meanwhile, will remain with the business as its managing director and will help lead the growth of Midwich Group’s UC offering across the APAC region.

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"The Vantage team [is] excited to join the Midwich Group to help capture the next phase of leadership and growth, while driving continued innovation in the UC and AV markets," Buckley said. "This marks a huge milestone in Vantage’s history and will help fuel our progression in delivering cloud and managed services as we look to expand into new markets and continue our growth trajectory."

For Broadbent, the deal sees Vantage Systems play a part in its ongoing efforts to develop its product and technology portfolio in ways that "answer the changing requirements of the market".

"Through the acquisition of Vantage Systems, Midwich can address the demand for unified collaboration, which requires an immediacy and continuation of service to ensure true global interaction and a positive user experience," Broadbent said. "Part of the acquisition process will see the consolidation of the Midwich MiSupport enhanced warranty after care service with the vCare Maintenance program.

"This will bring a world-class follow-the-sun model to our customer support, offering faster resolution times but more significantly, it will fully maximise our availability by bringing our customers the benefit of a true global presence," he added.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.arnnet.com.au


Today's Tip of the Day - To Outsource Or Not, That Is The Question

Read today's tip or listen to it on podcast.

Published: Monday, March 2, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445
 

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