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News : UK Distie Ups UC Play with Melbourne’s Vantage Systems Buy

#contactcenterworld

Melbourne, Australia, Feb, 2020 --UK-based audio visual (AV) distributor Midwich has acquired the trade and assets associated with the services business of local managed services provider (MSP) Vantage Systems in a bid to bolster its unified collaboration offering.

Headquartered in Melbourne, Vantage Systems provides managed services that specialises in unified communications (UC) and unified collaboration systems. 

Following the acquisition, the local business will report into Michael Broadbent, managing director of the Midwich Group’s Australian organisation, Midwich Australia.

Previous Vantage CEO and shareholder Mark Buckley, meanwhile, will remain with the business as its managing director and will help lead the growth of Midwich Group’s UC offering across the APAC region.

"The Vantage team [is] excited to join the Midwich Group to help capture the next phase of leadership and growth, while driving continued innovation in the UC and AV markets," Buckley said. "This marks a huge milestone in Vantage’s history and will help fuel our progression in delivering cloud and managed services as we look to expand into new markets and continue our growth trajectory."

For Broadbent, the deal sees Vantage Systems play a part in its ongoing efforts to develop its product and technology portfolio in ways that "answer the changing requirements of the market".

"Through the acquisition of Vantage Systems, Midwich can address the demand for unified collaboration, which requires an immediacy and continuation of service to ensure true global interaction and a positive user experience," Broadbent said. "Part of the acquisition process will see the consolidation of the Midwich MiSupport enhanced warranty after care service with the vCare Maintenance program.

"This will bring a world-class follow-the-sun model to our customer support, offering faster resolution times but more significantly, it will fully maximise our availability by bringing our customers the benefit of a true global presence," he added.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.arnnet.com.au


Today's Tip of the Day - Look Under The Hood!

Read today's tip or listen to it on podcast.

Published: Monday, March 2, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
PH: 612-601-1095

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
PH: 03333 660 160
 

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