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News : UK Lagging Behind European Markets in Telephony Innovation

#contactcenterworld, @voxbone

London, UK, April, 2020 -- The telephony systems of British businesses are the least digitally advanced in Europe’s major markets, with French and German companies more likely to have invested in cloud communications and are further along in their Digital Transformation journeys, according to new research from Communications-as-a-Service provider, Voxbone.

A survey of 300 IT decision makers for medium-to-large-sized companies across the three markets found that, while over half of British respondents report that they have started digitally transforming their telephony, only a third believe they have moved past the early stages of this process – compared to 46% of French respondents and 51% of Germans.

Only 8% of respondents across all three markets believe that their organisation has completed their telephony’s digital overhaul. Of those businesses yet to begin their telephony’s Digital Transformation plans, nearly two thirds (62%) plan to prioritise it in the next 12 months. This suggests that telephony will be a key area of investment and focus for businesses in the very near-future.

In terms of Digital Transformation methods, the cloud is the main area of shift. More than a third of respondents (36%) are looking to shift only essential telco operations over to the cloud, while 28% would prefer to shift the entire telecommunications on to the cloud.

"Digital Transformation has been high on the business agenda for a while now but considering how critical telecommunications infrastructure is for the smooth running of large enterprises, in particular, it hasn’t necessarily seen the love that other business functions, such as CRM, have in its Digital Transformation. However, as a result of that, as well as the rise of remote and flexible working, we are seeing that businesses are bringing telephony front and centre of investment plans to make sure that the infrastructure is suitable for modern working life" said Matt Brown, VP of Product at Voxbone.

#contactcenterworld, @voxbone

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.intelligentcio.com


About Voxbone:
Company LogoVoxbone is the market leader in providing worldwide geographical, toll-free and iNum® telephone numbers. The company delivers high-quality inbound communications (often referred to as direct inward dialing, or DID) from more than 50 countries and more than 4,000 cities. Voxbone enables Internet communications services providers, global carriers, national operators and enterprises to extend the reach of their voice services internationally, rapidly and with limited costs. Voxbone is the only operator of its kind with self-owned licenses and telephone number ranges.
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Today's Tip of the Day - Motivation & Charity Work

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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