San Francisco, CA, USA, April, 2019 -- Talkdesk, the cloud contact center for innovative enterprises, announced David Phillips, the U.K.'s furnishing service for landlords, agents, developers and individuals, chose Talkdesk to replace its legacy, on-premises contact center system. David Phillips will rely on Talkdesk Enterprise Cloud Contact center to provide a reliable connection for its customers that is agent-friendly and simple for administrators to tailor through clicks, not code.
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"As we upgraded our back-end systems, we knew we wanted to stop having to support legacy, on-premises technology. It was important that we had an easy-to-use system to facilitate rapid on-boarding of new agents and could quickly make IVR and other system changes on-the-fly, without waiting for vendor support," said Tom Darling, group systems manager, David Phillips. "Talkdesk’s modern, API-enabled platform seamlessly integrates with our existing systems and offers easy flexibility to leverage new functionality, as it becomes available, and deliver better customer experiences to our clients."
"We are excited by David Phillips’ selection of Talkdesk as its contact center solutions provider and the foundation for its outstanding customer experience," said Tiago Paiva, chief executive officer, Talkdesk. "Today’s forward-thinking enterprise organizations like David Phillips are making customer experience a competitive advantage with Talkdesk and transforming their contact centers to keep pace with customer demand."
Posted by Veronica Silva Cusi, news correspondent
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Friday, April 26, 2019
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring