#contactcenterworld, @8x8

London, UK, Oct 26, 2020 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced that Slater and Gordon, a UK consumer legal services business, has deployed the 8x8 Open Communications PlatformTM to transform its legal services and create an agile workplace as part of its ‘work anywhere’ strategy.

Slater and Gordon provide technology-driven legal services across a wide range of legal areas, such as personal injury, medical negligence, family law, employment law and criminal defence. With customer-centricity and technology at the heart of their operations, Slater and Gordon wanted to bring its vision of ‘work anywhere’ to life, while creating a multi-channel, self-service experience for its clients.

Partnering with cloud communications consultancy EveryCloud, Slater and Gordon selected and rolled out 8x8’s integrated voice, team chat, video conferencing, and contact centre solution across its UK-based offices and contact centres. The 8x8 Open Communications Platform replaced several distributed on-premises telephony and contact centre systems, which offered limited features and flow of information between offices, often posing compliance and security concerns, as well as making it difficult to collaborate and engage customers, especially while working remotely.

When COVID-19 emerged earlier this year, Slater and Gordon had a business continuity plan in place and were able to resume operations across its micro-offices and deploy contact centre agents to remote working within just eight days. Their communications platform was key to not only supporting an efficient distributed workplace, but transforming the way legal services are delivered.

Slater and Gordon have plans in the coming month to leverage the 8x8 Open Communications Platform’s CPaaS capabilities, offering SMS APIs for integration into business workflows plus a no-code solution for marketing purposes. 

"Investing in technology has allowed our lawyers more flexibility to serve our clients. They’re no longer location-specific and can be productive, working remotely and securely, from any location," said Jon Grainger, CIO at Slater and Gordon. "Our innovative way of working makes us a healthier and happier business, whilst also ensuring we provide an efficient, and improved service to our clients. Working with 8x8 has set us up for success and we’re confident we will remain resilient in the face of the crisis this year."

"We are thrilled to be working with a forward-thinking organisation like Slater and Gordon, and supporting them on their journey to create a digital workplace that is tailored to the way they do business. A technology company at heart, we’re pleased to be giving them an open communications platform where they can mix and match the capabilities needed to achieve their vision of providing clients high quality legal services," said Jamie Snaddon, Managing Director, EMEA at 8x8.

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com