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News : Slater and Gordon Transforms Client Services with 8x8

#contactcenterworld, @8x8

London, UK, Oct 26, 2020 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced that Slater and Gordon, a UK consumer legal services business, has deployed the 8x8 Open Communications PlatformTM to transform its legal services and create an agile workplace as part of its ‘work anywhere’ strategy.

Slater and Gordon provide technology-driven legal services across a wide range of legal areas, such as personal injury, medical negligence, family law, employment law and criminal defence. With customer-centricity and technology at the heart of their operations, Slater and Gordon wanted to bring its vision of ‘work anywhere’ to life, while creating a multi-channel, self-service experience for its clients.

Partnering with cloud communications consultancy EveryCloud, Slater and Gordon selected and rolled out 8x8’s integrated voice, team chat, video conferencing, and contact centre solution across its UK-based offices and contact centres. The 8x8 Open Communications Platform replaced several distributed on-premises telephony and contact centre systems, which offered limited features and flow of information between offices, often posing compliance and security concerns, as well as making it difficult to collaborate and engage customers, especially while working remotely.


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When COVID-19 emerged earlier this year, Slater and Gordon had a business continuity plan in place and were able to resume operations across its micro-offices and deploy contact centre agents to remote working within just eight days. Their communications platform was key to not only supporting an efficient distributed workplace, but transforming the way legal services are delivered.

Slater and Gordon have plans in the coming month to leverage the 8x8 Open Communications Platform’s CPaaS capabilities, offering SMS APIs for integration into business workflows plus a no-code solution for marketing purposes. 

"Investing in technology has allowed our lawyers more flexibility to serve our clients. They’re no longer location-specific and can be productive, working remotely and securely, from any location," said Jon Grainger, CIO at Slater and Gordon. "Our innovative way of working makes us a healthier and happier business, whilst also ensuring we provide an efficient, and improved service to our clients. Working with 8x8 has set us up for success and we’re confident we will remain resilient in the face of the crisis this year."

"We are thrilled to be working with a forward-thinking organisation like Slater and Gordon, and supporting them on their journey to create a digital workplace that is tailored to the way they do business. A technology company at heart, we’re pleased to be giving them an open communications platform where they can mix and match the capabilities needed to achieve their vision of providing clients high quality legal services," said Jamie Snaddon, Managing Director, EMEA at 8x8.

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Wednesday, October 28, 2020

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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