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News : Slater and Gordon Transforms Client Services with 8x8

#contactcenterworld, @8x8

London, UK, Oct 26, 2020 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced that Slater and Gordon, a UK consumer legal services business, has deployed the 8x8 Open Communications PlatformTM to transform its legal services and create an agile workplace as part of its ‘work anywhere’ strategy.

Slater and Gordon provide technology-driven legal services across a wide range of legal areas, such as personal injury, medical negligence, family law, employment law and criminal defence. With customer-centricity and technology at the heart of their operations, Slater and Gordon wanted to bring its vision of ‘work anywhere’ to life, while creating a multi-channel, self-service experience for its clients.

Partnering with cloud communications consultancy EveryCloud, Slater and Gordon selected and rolled out 8x8’s integrated voice, team chat, video conferencing, and contact centre solution across its UK-based offices and contact centres. The 8x8 Open Communications Platform replaced several distributed on-premises telephony and contact centre systems, which offered limited features and flow of information between offices, often posing compliance and security concerns, as well as making it difficult to collaborate and engage customers, especially while working remotely.

When COVID-19 emerged earlier this year, Slater and Gordon had a business continuity plan in place and were able to resume operations across its micro-offices and deploy contact centre agents to remote working within just eight days. Their communications platform was key to not only supporting an efficient distributed workplace, but transforming the way legal services are delivered.

Slater and Gordon have plans in the coming month to leverage the 8x8 Open Communications Platform’s CPaaS capabilities, offering SMS APIs for integration into business workflows plus a no-code solution for marketing purposes. 

"Investing in technology has allowed our lawyers more flexibility to serve our clients. They’re no longer location-specific and can be productive, working remotely and securely, from any location," said Jon Grainger, CIO at Slater and Gordon. "Our innovative way of working makes us a healthier and happier business, whilst also ensuring we provide an efficient, and improved service to our clients. Working with 8x8 has set us up for success and we’re confident we will remain resilient in the face of the crisis this year."

"We are thrilled to be working with a forward-thinking organisation like Slater and Gordon, and supporting them on their journey to create a digital workplace that is tailored to the way they do business. A technology company at heart, we’re pleased to be giving them an open communications platform where they can mix and match the capabilities needed to achieve their vision of providing clients high quality legal services," said Jamie Snaddon, Managing Director, EMEA at 8x8.

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Power Hour

Read today's tip or listen to it on podcast.

Published: Wednesday, October 28, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
PH: +1 (346) 444-3555

4.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

5.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

6.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

7.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

8.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
PH: 213-943-2023
 

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