News : Ulster Bank: 350 Jobs to be Created at Belfast Call Centre
Belfast, N. Ireland, Feb 19, 2015 -- Customers from the wider Royal Bank of Scotland Group and NatWest will be dealt with at Danesfort in the south of the city.
Ulster Bank already handles calls and webchats from its own customers there.
RBS and Ulster Bank are investing in additional office space at the Direct Customer Contact Centre.
It has been identified by RBS as a centre of excellence and this, along with a high quality pool of local talent, was instrumental in the banks' decision to expand the Belfast operation, First Minister Peter Robinson said.
He said: "The Ulster Bank contact centre is a shining example of what can be achieved in Northern Ireland to secure this type of investment amongst intense global competition."
Deputy First Minister Martin McGuinness said the decision to locate jobs in Belfast testified to the ability of existing staff.
He said: "Changing customer behaviour and technology are impacting how we lead our lives and carry out daily transactions including banking. "This contact centre will enable the RBS and Ulster Bank to be tuned in and responsive to these evolving needs."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Proximity To Customers
More Editorial From Royal Bank of Scotland
About Royal Bank of Scotland:
The Royal Bank of Scotland plc (Scottish Gaelic: Banca Rìoghail na h-Alba) is one of the retail banking subsidiaries of the Royal Bank of Scotland Group plc, and together with NatWest and Ulster Bank, provides branch banking facilities in the United Kingdom. Royal Bank of Scotland has around 700 branches, mainly in Scotland though there are branches in many larger towns and cities throughout England and Wales.
National Westminster Bank Plc, commonly known as NatWest, is the largest retail and commercial bank in the United Kingdom.
Published: Tuesday, February 24, 2015