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News : ULTATEL Earns Microsoft Teams Certified Contact Center Solution Provider Status

#contactcenterworld, @Microsoft

Herndon, VA, USA, Sept. 5, 2023 - ULTATEL, a  communication solutions provider, announced that its contact center solution has successfully obtained certification as a Microsoft Teams Partner. 

Obtaining the Microsoft certification for a contact center partner solution involves a rigorous and meticulous evaluation process. ULTATEL has demonstrated its unwavering commitment to delivering superior quality, compatibility, and reliability.

With the Teams certification in place, ULTATEL's contact center customers can seamlessly integrate their contact center solution and internal collaboration with Microsoft Teams. Agents can leverage Teams and ULTATEL address books to locate contacts by group or name, quickly identify available colleagues to handle calls, transfer calls to subject matter experts (SMEs), initiate conferences involving an SME and a customer, or engage in private conferences with SMEs without putting the customer on hold.

"The integration of Microsoft Teams with ULTATEL's contact center is a game-changer," stated Amr Ibrahim, Founder and CEO of ULTATEL. "It allows businesses to offer unmatched customer experiences, with improved service, shorter handling times, and higher first-call resolutions. Additionally, this integration empowers contact center employees and remote workers alike to efficiently handle a higher volume of customer inquiries, leading to a more rewarding work experience for everyone involved."

#contactcenterworld, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About ULTATEL:
Company LogoULTATEL is a leading provider of cloud-based business communications systems, offering a comprehensive and affordable platform that unifies voice, video, fax, SMS, and video conferencing services. With its scalable platform, designed for businesses of all sizes, ULTATEL continues to be at the forefront of revolutionizing how organizations communicate and collaborate with a strong focus on customer satisfaction, seamless integration, and innovative technology.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - Do Your Staff Have To Break The Rules To Provide Great Service?

Read today's tip or listen to it on podcast.

Published: Wednesday, September 6, 2023

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2024 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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