News : Ultracomms Launches AMD+, Whilst Remaining Ofcom Compliant
Fareham, Hampshire, May 2015 -- Ultracomms, a European contact centre solution provider, announces the launch of AMD+, a patent-pending cloud-based innovation in answering machine detection (AMD). Ultracomms’ AMD+ is designed to increase contact centre agent productivity.
The new Ultracomms solution improves contact centre productivity by using advanced algorithms to exclude outbound calls when it recognises that an answering machine is present and unlike traditional AMD technology, it is completely undetectable by agents and consumers.
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Europe's first cloud based contact centre services provider. Providing PCI DSS level 1 certified enterprise cloud and on-site contact centre services.
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Published: Friday, May 22, 2015