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News : Ultracomms Partners With CallMiner
Fareham, UK - 25th April -- Ultracomms, a cloud contact centre services provider and CallMiner, Inc., provider of customer engagement analytics, announced a new partnership to provide contact centres across the UK with cloud-based Interaction Analytics solutions. Under the partnership, Ultracomms customers will now have access to an integrated cloud contact centre solution that simultaneously enhances compliance and supports agent productivity and performance improvements.
Robert Bates, Chairman of Ultracomms said, "As an enterprise-level provider of cloud and on-site PCI solutions for contact centres, enabling our clients to deliver the best customer experience, maximise their productivity and fulfil their compliance obligations is central to our customer focussed strategy. By integrating CallMiner’s Eureka we can provide the insight and data our clients need to do just that. CallMiner’s solution stood out as both the best technological and cultural fit for our business and our own platform. We can see why they are ranked number one for customer satisfaction."
Jeff Gallino, CTO and Founder of CallMiner, said: "We are delighted that Europe’s first cloud contact centre services provider has decided to integrate Eureka with its solution. It proves the commitment of both companies to deliver optimised customer engagement and an increased return on investment."
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Europe's first cloud based contact centre services provider. Providing PCI DSS level 1 certified enterprise cloud and on-site contact centre services.
CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
Published: Wednesday, April 27, 2016