News : Umpqua Bank to Convert to FIS Core to Enhance Customer Experience
Jacksonville, Fla., June 17, 2014 -- FIS (NYSE:FIS), a provider of banking and payments technology, outsourcing and consulting solutions, announces that it will provide a comprehensive suite of technology and consulting solutions to Oregon-based Umpqua Bank.
Umpqua Bank’s recent merger with Sterling Bank has created a large West Coast community bank. The combined organization will serve its customers, communities and shareholders with expanded resources and geographic reach. In an effort to continue to enhance their customer experience and provide for their planned growth, Umpqua has chosen to move to FIS' scalable core solution.
Under the terms of the multi-year agreement, FIS’ core solution will serve as the foundation for an enterprise-wide transformation. FIS’ open systems approach will provide long-term flexibility for Umpqua as the company continues to evolve its customer experience and enhance its products and services. Umpqua also will use FIS solutions to streamline its business process improvement initiatives and operations across its retail and commercial lines of business. To accomplish this, FIS is providing a powerful suite of retail, commercial and treasury solutions, and helping to drive a paperless environment with various capture and image technologies.
"Growing banks require a platform capable of supporting their needs now and in the future. FIS, by virtue of scale, offers banks in that position the ability to continue to focus on the needs of their customers while streamlining back office operations," said Anthony Jabbour, EVP, North American Financial Institutions, FIS. "We’re pleased that our integrated solutions will contribute to Umpqua Bank’s long-term growth and success."
Posted by Veronica Silva Cusi, news correspondent
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Published: Wednesday, June 18, 2014