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News : Unanet's Latest ERP and CRM Upgrades Give GovCons, AEC Firms More Flexibility, Analytics and Capabilities

#contactcenterworld, @unanettech

Dulles, VA, USA, Mar 22, 2023 - Unanet, a provider of project-based ERP and CRM for government contractors (GovCon) and architecture, engineering and construction (AEC) firms, announced it has released new capabilities throughout its enterprise resource planning (ERP) and customer relationship management (CRM) suites. The new features were designed to give customers the business-boosting enhancements they need for success in today's rapidly evolving business landscape. New features are woven throughout Unanet's award-winning cloud ERP software solutions, and customers are already taking advantage of their benefits.

"Our customers must keep pace with the dynamic markets they are working in, and so must their ERP and CRM software," said Assad Jarrahian, chief product officer for Unanet. "We're continuously evolving our software so customers have the best analytics, finance and accounting, project management, and business development capabilities at their fingertips, without having to change their company's processes or workflows. Our goal is to quickly respond to the feedback customers give us about their desired business outcomes, innovate features to support those and roll out solutions seamlessly. It's all part of being the modern ERP and CRM provider of choice for GovCons and AEC firms."

Unanet's CRM by Cosential has new upgrades too, which help further automate tasks. CRM customers can now add one or more NAICS codes to their opportunity records, as well as enter a solicitation number. For customers using lead records, these values will copy over to the opportunity record automatically when the lead converts to an opportunity.

"Unanet has doubled our investment in product innovation recently so we can give customers the intuitive, responsiveutions they need," continued Jarrahian. "Our roadmap for 2023 and beyond is defined by customer feedback and input, and our solutions will always be purpose-built for their needs."

#contactcenterworld, @unanettech

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Unanet:
Company LogoUnanet is a leadi provider of project-based ERP and CRM solutions purpose-built for Government Contractors, architecture, engineering, construction, and professional services. More than 3,700 project-driven organizations depend on Unanet to turn their information into actionable insights, drive better decision-making, and accelerate business growth. All backed by a people-centered team invested in the success of your projects, people, and financials.
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Today's Tip of the Day - Motivation & Charity Work

Read today's tip or listen to it on podcast.

Published: Friday, March 24, 2023

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2024 Buyers Guide Business Continuity

 
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CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

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CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
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VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
 

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