Cairo, Egypt, June 5, 2020 -- As further demonstration of its commitment to deliver equality of experience for all segments of society, Egypt’s Ministry of Communications & Information Technology (MCIT), has joined forces with United Nations Development Programme (UNDP), Egypt and Avaya to extend the capabilities of WASEL — its dedicated contact center service for people of determination — with the addition of automated testing for COVID-19 symptoms for the deaf and hard of hearing.
A world first, this chatbot utilizes AI to enable sign-language based interaction, providing users intuitive access to critical COVID-19 related information and support. The service is conveniently available via the Tamkeen website or WASEL smartphone application. This initiative aligns with the efforts of the MCIT to support the Egyptian government’s plan to effectively mitigate COVID-19 challenges, and the State’s vision of deepening social integration by utilizing smart technologies that foster inclusivity through all segments of society.
Speaking at the launch of the service, Amr Talaat, The Minister of Communications and Information Technology in Egypt explained that this first of its kind service in the Arab World and Africa represents the Ministry’s latest effort to "reach all segments of society, provide technical support to face the current crisis and keep citizens safe."
UNDP’s Resident Representative in Egypt, Randa Aboul-Hosn, stressed the importance of using ICT solutions and smart technologies to combat the spread of COVID-19 and mitigate its negative effects, especially for people with special needs. She highlighted that her organization’s partnership with MCIT Egypt and Avaya has successfully materialized into an easy-to-use solution that is carefully designed to help deaf and hearing-impaired people cope with the challenges imposed by the ongoing pandemic.
"We are proud to extend our partnership with MCIT Egypt to find innovative ways in which we can leverage technology to enable the delivery equality of experience for every citizen, and thus help to build a more inclusive society," said Ahmed Fayed, Country Manager – Egypt & Libya, Avaya. "In these unprecedented times, we are witnessing how technology is playing a fundamental role aiding businesses and communities stay connected and safe. We hope that this incredible initiative by the Egyptian government may serve to inspire other nations to consider launching similar programs."
Posted by Veronica Silva Cusi, news correspondent
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Monday, June 8, 2020
Charlotte Purvis is a speaker and communication consultant who has influenced an average of one million customer interactions each year for over 20 years. She consults, trains, and speaks on customer service, business communication, and leadership development for global companies, universities, and community organizations. She practices what she teaches as evidenced by nearly 100% of her engagements coming from repeat or referral business.
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