#contactcenterworld, @CGSinc, @unicef

New York, NY, and Santiago, Chile  May 31, 2018 -- CGS, a global provider of business applications, enterprise learning and outsourcing services, announced that UNICEF, the United Nations International Children’s Education Fund, selected CGS business process outsourcing (BPO) for customer support and outbound sales to aid the program’s donor initiative in Chile.

UNICEF faced the challenge of optimizing and promoting donor retention and fundraising in Chile. To support its commitment to children, UNICEF needed to establish a central fundraising platform, for which it turned to CGS Chile. The organization ran a pilot program with CGS for two months, obtaining outstanding results. 

In a second stage, CGS Chile – offering customer and sales support to many of the world’s largest entities, and part of a global secure network that is SOC1/SOC2 compliant, ensuring data privacy and security for its customers – will expand UNICEF’s fundraising efforts in other countries within Latin America. CGS Chile customer support agents are fluent in Spanish, Portuguese and English.

"With a growing global need for funding, UNICEF looked to acquire more than just a telemarketing agency, we see CGS as a partner for fostering donor retention and value maximization, and, for exploring telemarketing channels on the acquisition of new donors," said Macarena Arangua, Pledge Officer UNICEF. "CGS’s expertise and customer support capabilities made the selection process very clear cut. We look forward to being pioneers on building a successful partnership for quality fundraising campaigns in Chile."

"We are excited to provide UNICEF with the quality support services that it requires to meet its funding goals," said Pablo Rossel Estay, SVP, CGS Chile. "Our clients have always looked to CGS to provide award-winning customer service while enhancing the overall customer experience."

#contactcenterworld, @CGSinc, @unicef