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News : UNIFI/WIS Selects the Dialogic ControlSwitch to Virtualize the UNIFI/WIS Global Network

#contactcenterworld, @dialogic

Parsippany, NJ, USA, July, 2019 -- Dialogic, a cloud-optimized applications and infrastructure solutions provider for global service providers, enterprises, and developers, announced that UNIFI Communications, a US-based international telecommunications carrier, has chosen the Dialogic(R) ControlSwitch™ System as the foundation for virtualizing and revamping of its UNIFI/WIS Global Network.

UNIFI/WIS prides itself on providing high quality and scalable solutions to mobile operators and global carriers; and to maintain this high standard while increasing functionality, UNIFI/WIS made the decision to replace its aging NGN platform. Of high importance was a solution that could provide management of TDM and SIP traffic and central management of global SIP routing for its UNIFI/WIS Global Network. Also key was the ability to integrate a long list of functions, such as high availability and geo redundancy, quality monitoring, call barring, performance monitoring, and fraud management, which were currently being accomplished using disparate systems from a variety of vendors. And lastly, there was the need to execute these feature demands in a single, cost-effective, scalable solution.


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"As we looked to upgrade and virtualize our NGN platform, it was important that we maintain our goal for UNIFI/WIS to be the most flexible and efficient value enabler for our customers," stated Adrian Shatku, UNIFI’s founder and CEO. "After reviewing all the other vendors’ options, we felt the Dialogic ControlSwitch System met our long list of demands and will be able to replace multiple systems from multiple vendors. We look forward to implementing the ControlSwitch into our UNIFI/WIS Global Network as we grandfather the existing systems, including our Huawei TDM infrastructure."

"We are pleased to have been selected by UNIFI/WIS to provide the virtual core functionality for the UNIFI/WIS Global Network," added Bill Crank, President & CEO of Dialogic. "We also look forward to expanding our relationship with UNIFI/WIS as they not only explore offering Platform as a Service (PaaS) capabilities, but also look to deploy the Dialogic BUZZ™ Unified Communications platform, which combines Dialogic’s real-time communications leadership, and application development with AI/IoT proficiency, into a single business communications solution."

#contactcenterworld, @dialogic

Posted by Veronica Silva Cusi, news correspondent
Source: Dialogic


About Dialogic:
Company LogoDialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM solutions for Network Service Providers and Enterprise Communication Networks.
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Today's Tip of the Day - Training Sweetener

Read today's tip or listen to it on podcast.

Published: Thursday, July 25, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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