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News : Unifor Condemns New Torstar Owners for Sending Jobs to U.S.

#contactcenterworld

Hamilton, ON, Canada, Sept, 2020 -- Only 37 days after NordStar Capital took over Torstar, the new owners are closing down the Hamilton Spectator classified call centre and sending 24 good Canadian jobs to a firm in Buffalo, New York.

"Instead of sending more jobs out of the country, Unifor is proposing that Torstar invest in Canadian workers first and keep people in their readers' communities employed," said Unifor National President Jerry Dias, who is requesting an immediate meeting with NordStar owners Jordan Bitove and Paul Rivett, to explore solutions.

The eight full-time and 16 part-time positions, predominately women workers, are scheduled to lose their jobs on October 19, a week after Thanksgiving.

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"We are stunned by the speed of this aggressive outsourcing move," said Paul Morse, President of Unifor Local 87-M, which represents employees at the Spectator. "Less than three months ago when they were trying to buy Torstar, Bitove and Rivett promised shareholders they would invest in the Canadian media giant if they sold their shares to them and let them take the company private. This is the antithesis of that promise."

Torstar owns the Hamilton Spectator, Toronto Star, Waterloo Region Record, St. Catharines Standard, Niagara Falls Review, Welland Tribune and Peterborough Examiner daily newspapers, and a large number of weekly community newspapers.

The union plans to bring forward a proposal that could improve Torstar's position as a provider in classified services and keep media jobs in Canada. Under the Hamilton Spectator collective agreement, the union has six weeks to present an alternative to layoffs.

"There is no doubt the pandemic has negatively impacted revenue, but it has also highlighted the need for Canadian-owned businesses to support Canadian workers as we build back together from COVID-19," Dias said.

Torstar

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


Today's Tip of the Day - Agents Are Still Important!

Read today's tip or listen to it on podcast.

Published: Tuesday, September 15, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 

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