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News : Unifor Condemns New Torstar Owners for Sending Jobs to U.S.

#contactcenterworld

Hamilton, ON, Canada, Sept, 2020 -- Only 37 days after NordStar Capital took over Torstar, the new owners are closing down the Hamilton Spectator classified call centre and sending 24 good Canadian jobs to a firm in Buffalo, New York.

"Instead of sending more jobs out of the country, Unifor is proposing that Torstar invest in Canadian workers first and keep people in their readers' communities employed," said Unifor National President Jerry Dias, who is requesting an immediate meeting with NordStar owners Jordan Bitove and Paul Rivett, to explore solutions.

The eight full-time and 16 part-time positions, predominately women workers, are scheduled to lose their jobs on October 19, a week after Thanksgiving.

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"We are stunned by the speed of this aggressive outsourcing move," said Paul Morse, President of Unifor Local 87-M, which represents employees at the Spectator. "Less than three months ago when they were trying to buy Torstar, Bitove and Rivett promised shareholders they would invest in the Canadian media giant if they sold their shares to them and let them take the company private. This is the antithesis of that promise."

Torstar owns the Hamilton Spectator, Toronto Star, Waterloo Region Record, St. Catharines Standard, Niagara Falls Review, Welland Tribune and Peterborough Examiner daily newspapers, and a large number of weekly community newspapers.

The union plans to bring forward a proposal that could improve Torstar's position as a provider in classified services and keep media jobs in Canada. Under the Hamilton Spectator collective agreement, the union has six weeks to present an alternative to layoffs.

"There is no doubt the pandemic has negatively impacted revenue, but it has also highlighted the need for Canadian-owned businesses to support Canadian workers as we build back together from COVID-19," Dias said.

Torstar

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


Today's Tip of the Day - The Best Solution

Read today's tip or listen to it on podcast.

Published: Tuesday, September 15, 2020

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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