Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Rippeon Fong
Programs Specialist
1471
Mahendra Setyawan
Division Staff
194
Ety Baita Rahmah
Contact Center Manager
325

News : Unify Accelerates SA Operations, Expands into New Markets

#contactcenterworld

Johannesburg, South Africa, March 25, 2019 -- Unify, the Atos brand for communication and collaboration solutions, has announced the appointment of Alex Naumov to head the business across the Middle East, Turkey and Africa (META) region. An industry veteran with an outstanding record for leading business growth in several technology companies in the region, Naumov will now be responsible for spearheading the acceleration of Unify's business expansion across the META region. He joins the Unify team from his most recent role as vice-president of sales at telecommunications company Mitel.

"It is indeed a very exciting time to be part of Unify, a company that is helping to re-imagine the modern workplace in becoming more collaborative, agile and connected," says Naumov. "Unify has a strong value proposition in facilitating a key part of digital transformation that companies seek, with the Circuit platform and OpenScape portfolio of UC & C (unified communications and collaboration) solutions."

With the approaching elections in SA, the market looks promising in terms of initiating projects and infrastructure development, suggests Naumov. He sees 2019 and 2020 as years that will yield strong growth for SA in particular. "Unify has seen strong growth over the latter half of 2018 in the region and we have a very bullish outlook for 2019. We are upbeat about making strong gains in the markets of the region, where we already have a large base in SA and are expanding into new markets such as West Africa," says Naumov.

"The focus will be on key verticals of growth across the region, including government, healthcare, hospitality, etc. In addition, we will look at tapping into opportunities in the UC cloud segment.

"We offer a wide range of solutions for different verticals, including hospitality, security, healthcare, etc, in addition to offering our enterprise grade voice, contact centre and UC & C solutions to Atos customers. Atos will be able to incorporate its expertise around the other product lines into verticals, where Unify has a strong customer base."

"While still very limited in this market, UC as a cloud service is a growing opportunity. We are ready for the opportunity. Although most of our current business centres on on-premise systems, we are in talks with several operators to deliver UC as a cloud service. Despite regulatory issues concerning UC as a cloud service in some META countries, and infrastructure challenges in others, we are confident of clocking up good sales traction for the cloud model this year."

As a channel-focused company, Unify will also continue to broaden its partner base, especially in the newer markets.

"We don't have direct sales accounts; all sales are done via the distribution channel," says Naumov. "We are looking to get more partners on board in new markets via the distribution model. We are looking at aggressive growth across the region. With the product lines we have and the team we have, there is no reason why we can't achieve our targets."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itweb.co.za


About Unify:
Company LogoUnify—formerly known as Siemens Enterprise Communications—is a large communications software and services firms. Our solutions unify multiple networks, devices and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, and dramatically improves business performance. Born out of the engineering DNA of Siemens, Unify builds on this heritage of product reliability, innovation, open standards and security to provide integrated communications solutions for 75% of the Global 500. Unify is a joint venture of the Gores Group and Siemens AG.
Company RSS Feed   Company Facebook   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Finding The Right Vendor

Read today's tip or listen to it on podcast.

Published: Wednesday, March 27, 2019

Printer Friendly Version Printer friendly version

New 2021 Membership

About us - in 60 seconds!

Submit Event

Upcoming Events

Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
 1
 341 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =