News : Unify Enriches Team Collaboration with Plantronics Audio Solutions
Boca Raton, FL, USA, March, 2017 -- Unify, the Atos brand for communications software and services, announced a partnership with Plantronics to offer Unify Circuit solutions powered by Plantronics Hub software to augment team collaboration.
Sponsor message - content continues below this message
2020 '15th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
"At a time when the workforce is becoming increasingly dispersed, it’s vital for team collaboration to be reliable and intuitive across devices," said Luiz Domingos, Head of Product House, Unify. "Our integration with Plantronics audio solutions helps teams easily collaborate anywhere, anytime, from any device."
Plantronics’ APIs, integrated with the Circuit platform, create an extension in Circuit that communicates with Plantronics Hub. This integration enables call control and synchronization between Circuit and Plantronics USB audio devices for a simple user experience.
#contactcenterworld, @UnifyCo, @PLANTRONICS
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Look Under The Hood!
More Editorial From Unify
Unify—formerly known as Siemens Enterprise Communications—is a large communications software and services firms. Our solutions unify multiple networks, devices and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, and dramatically improves business performance. Born out of the engineering DNA of Siemens, Unify builds on this heritage of product reliability, innovation, open standards and security to provide integrated communications solutions for 75% of the Global 500. Unify is a joint venture of the Gores Group and Siemens AG.
Plantronics offers a complete portfolio of corded and wireless Contact Center headsets. Designed and developed with a variety of wearing styles, corded or wireless, softphone or deskphone, the most advanced sound technologies, and a focus on all-day comfort, the broad Plantronics portfolio offers a proven solution for every contact center need and preference. Plantronics headsets are used in 100% of Fortune companies, and are the only ones currently authorized for use by the FAA. Global coverage backed up by world-class service and support complete the Plantronics story.
Published: Wednesday, March 15, 2017
2020 Buyers Guide Customer Experience (CX)
Cross CRM is powered by Customer-Square,french firm specializing in customer-relationship and contact centers, since 2008 we help companies with a large customer capital to maintain, and develop.
Originally for our own needs, the CRM analytics services and Quality Monitoring provided by Customer-Square, we began to put CROSS-CRM.COM on the market in 2013.
CROSS-CRM manages daily interconnection with your CRM tools to centralize data and analyse CX on all channels, and is able to provide deep analytics insights.
The platform also provides Quality Monitoring, Speech Analytics and Survey tools to get a 360 view of your customer interactions.
We ended this features list in 2008 by add...
|10.)||Premier Business Audio|
Premier CX enables clients to optimise the way they interact with customers. We create great customer experiences over the phone, online, via email, video, text or live-chat. Our award-winning, strategic approach streamlines communication, creating a seamless and positive experience that is creative, clear and on-brand. Our work has a direct, tangible impact on contact centre activity: driving sales and reducing overheads.
From IVR design to In-Queue & On-Hold audio, Premier CX helps to maximise the opportunity for upsell and cross sell via targeted messaging. Contact centre agent training ensures consistency for a great experience with every call.
Our in-house video production experti...
PH: +44 (0) 345 0711 359