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News : Unify Announces New OpenScape Contact Center
Munich and Boca Raton, FL , Jan 26, 2016 - Unify, the Atos brand for communications software and services, announced the new OpenScape Contact Center v9, designed to help businesses improve customer engagement to compete in today’s on-demand economy. With new features that empower contact center agents to respond quickly and effectively to customer needs, OpenScape Contact Center supports businesses with a customer-first strategy to improve customer retention and loyalty.
"Contact Centers are focusing on both customer experience as well as agent experience. Unify's new OpenScape Contact Center v9 provides enhanced capabilities such as a 360 degree agent view of the customer, enabling agents to better serve customers," said Blair Pleasant, President and Principal Analyst, COMMfusion LLC. "Its workflow-style routing and call history analytics give organizations the actionable intelligence needed for real-time problem solving that employs the resources ideally suited to the task."
OpenScape Contact Center v9 will be available in February from Unify and its global network of partners.
Posted by Laura Collins, Editorial Management
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More Editorial From Unify
Unify—formerly known as Siemens Enterprise Communications—is a large communications software and services firms. Our solutions unify multiple networks, devices and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, and dramatically improves business performance. Born out of the engineering DNA of Siemens, Unify builds on this heritage of product reliability, innovation, open standards and security to provide integrated communications solutions for 75% of the Global 500. Unify is a joint venture of the Gores Group and Siemens AG.
Published: Wednesday, January 27, 2016