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News : Unihore and Altruist Technologies Join Forces

#contactcenterworld, @uniphore

Mumbai, Maharashtra, India, Dec 14, 2023 - Uniphore, an AI-native company, announced a strategic partnership with Altruist Technologies Pvt Ltd., an end-to-end solution provider in Business Process Outsourcing (BPO), Customer Management Outsourcing (CMO), and IT services. This collaboration aims to redefine Altruist Technologies’ customer experiences across various industries by leveraging Uniphore's U portfolio of contact center AI solutions.

Altruist, an end-to-end solution provider, is set to leverage Uniphore's advanced U portfolio, offering a comprehensive packaged solution for BPO management with AI as an innovative solution. This strategic partnership will play a crucial role in optimizing processes, enabling new capabilities, and delivering increased value to Altruist's clients.



Ravi Saraogi, Uniphore’s Co-founder & President of Asia, said, "Partnering with Altruist Technologies is a significant step towards creating effortless, data-driven customer experiences. Uniphore's U portfolio which seamlessly integrates Emotion AI, Generative AI, Knowledge AI, and workflow automation, stands as a testament to our dedication to empowering enterprises. We are confident that the fusion of Uniphore's innovative U product portfolio powered by its X Platform along with Altruist's extensive experience in BPO, CMO, and IT services will catalyze a profound digital transformation. Together, we can deliver a superior and unparalleled experience that redefines industry standards for customer, agent and employee experiences."

Makesh Sankaran, CEO of Altruist Technologies, highlighted the strategic move towards Digital Transformation. "There is a huge need to understand customer intent and expectations along with an increasing need for better customer experiences and accurate resolutions. Our decision to partner with Uniphore was a strategic choice as Uniphore neatly bridges that requirement for us and for our clientele. As we have a large established presence in the Contact Centre space in India and an aggressive plan for global expansion, AI solutions have become the focus organization wide, and we look to Uniphore to bring us to the forefront as prime providers of these products."

Looking ahead, Mr. Sankaran said, "We envisage great synergy between Altruist and Uniphore with the end objective of optimum client satisfaction in the solutions rolled out."

#contactcenterworld, @uniphore

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswireindia.com


About Altruist Technologies:
Company LogoAltruist Technologies Pvt Ltd. is an integrated end-to-end solution provider across BPO, CMO, and IT services, with expertise in Inbound and Outbound call center processes and Customer Life Cycle Management. With a global presence, Altruist serves diverse verticals such as Banking, E-commerce, Insurance, Automobile, Government Initiatives, Telecommunications, and more.
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About Uniphore Software Systems:
Company LogoUniphore is the global provider in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise. At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful platform that combines conversational AI, computer vision, emotion and tonal analysis, workflow automation, and RPA (Robotic Process Automation) with a business-user-friendly UX in a single integrated platform to transform and democratize customer experiences across industries.
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Today's Tip of the Day - Promotions & Incentives

Read today's tip or listen to it on podcast.

Published: Friday, December 15, 2023

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2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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