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News : Union: EE Call Centre Staff in Greenock Could Go on Strike

#contactcenterworld, @EE

Greenock, Scotland, June 21, 2022 - Hundreds of workers in Greenock employed by communications provider BT are currently voting on whether to go on strike over a pay dispute.

The company runs the EE call centre at Cartsburn, which is one of the largest employers in Inverclyde.

Staff claim that their current level of pay does not reflect inflation or the increased financial strain caused by the current cost of living crisis.

The Communication Workers Union (CWU), who represent workers from BT, Openreach and EE have sent out ballot papers asking their members whether they are willing to go on strike.

According to a representative of the union, talks over pay increases with the company have stalled, after an initial grant of £1,500 was awarded to workers earlier in the year.

If the vote backs a walkout, then strike action could happen later this year according to the CWU.

Their spokesperson told the Telegraph: "Communications workers were key workers during the pandemic where broadband access and a well functioning mobile network were more important than ever.

"Strike action is always the last resort for workers but it's only fair that if a company makes profit, as BT did during the pandemic, that workers receive acknowledgement for their contribution."

Voting closes on June 30, after which an internal union consultation process will begin to decide the next steps.

#contactcenterworld, @EE

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.greenocktelegraph.co.uk


About EE:
Company LogoEverything Everywhere Limited, trading as EE, is a mobile network operator and internet service provider company headquartered in Hatfield, United Kingdom.
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Read today's tip or listen to it on podcast.

Published: Thursday, June 23, 2022

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2023 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
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CallGuard, ChatGuard,
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A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
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Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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