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News : Union Hospital Selects Spok to Enhance Its Integrated Communications Solutions
Springfield, VA, USA, Aug 23, 2016 -- Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK) and a provider in enterprise critical communications, announced that it was selected by Union Hospital, in Maryland, to implement the latest version of its Spok Care Connect(R) enterprise communications solutions. Used in both the contact center and in clinical areas, the software platform is designed to evolve with the organization’s changing needs.
Union Hospital is a full-service community hospital located in Elkton, Md., that has been serving the residents of Cecil County and the neighboring communities in Delaware and southern Pennsylvania for more than 100 years. The 122-bed, not-for-profit organization is nationally recognized for clinical excellence and offers outpatient, surgical and emergency services, as well as comprehensive health education programs. The project began with requests from the nursing team to find a way to receive telemetry monitor alarms on their phones to speed response. From there, the Union County team identified additional ways to improve their clinical communication processes.
"Input from Spok’s team was very valuable. We started thinking about bed alarms, phone calls, the routing of critical labs and alerts—all kinds of uses started to emerge," said Anne Lara, chief information officer for Union Hospital. "I was impressed by the thoroughness of the engagement and the real-world knowledge of the Spok consultants. Their recommendations were also in line with our goal to make sure Union Hospital’s IT infrastructure is sustainable, upgradeable, and maintainable."
"There was a sense of partnership and collaboration with the Spok team. They were interested in creating a strong foundation. They looked at the problem we wanted to solve today, but they also wanted to enable us for future success," said Lara.
"We are happy to be working with Union Hospital and believe that the Spok Care Connect suite will help to ensure the very best patient care by providing a unified platform to strengthen workflows across their organization," said Hemant Goel, president of Spok. Inc. "In collaboration with the Union Hospital team, Spok staff focused on the bigger picture so that we could find a solution that would work today and also lay the groundwork for future enhancement."
Posted by Veronica Silva Cusi, news correspondent
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Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. SPOK, -0.88% is proud to be a leader in critical communications for healthcare, government, public safety, and other industries. We deliver smart, reliable solutions to help protect the health, well-being, and safety of people around the globe. More than 125,000 organisations worldwide rely on Spok for workflow improvement, secure texting, paging services, contact centre optimisation, and public safety response.
Published: Friday, August 26, 2016