News : Union Protests Call Centre Jobs to be Sent Offshore
Victoria, Australia, May 27, 2015 -- The Australian Services Union says Transburban has outsourced 50 of its call centre jobs to the Philippines.
The union is holding a protest this afternoon outside the Transurban offices at Docklands.
Union spokeswoman Ingrid Stitt told Neil Mitchell the fight to save jobs isn't over.
"It's approximately 50 jobs, it's actually in the Salmat call centre that Transurban contract their operations to," she said.
"The bottom line is customers will have to deal with offshore call centre operations. "We will be doing everything we can to fight this decision.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"We think it's incumbent on Transurban as a company that is going to stand to make a lot of money out of Victoria's infrastructure projects to make sure there are sustainable employment in our state.
"This is the Transurban jobs we are protesting against today."
Ms Stitt said some jobs from Transurban and CityLink have already been sent offshore.
"It's confirmed they are going to Manila, we believe," he said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Speech Recognition
More Editorial From Transurban
Transurban manages and develops urban toll road networks in Australia and North America. It is a Top 25 company on the Australian Securities Exchange and has been in business since 1996.
About Australian Services Union:
The Australian Municipal, Administrative, Clerical and Services Union, which operates under the trading name of the Australian Services Union or ASU, is a trade union that represents members in a variety of industries.
Published: Thursday, May 28, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.