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News : Union Protests Call Centre Jobs to be Sent Offshore

#contactcenterworld, @transurbangroup
Victoria, Australia, May 27, 2015 -- The Australian Services Union says Transburban has outsourced 50 of its call centre jobs to the Philippines.

The union is holding a protest this afternoon outside the Transurban offices at Docklands.

Union spokeswoman Ingrid Stitt told Neil Mitchell the fight to save jobs isn't over.

"It's approximately 50 jobs, it's actually in the Salmat call centre that Transurban contract their operations to," she said.

"The bottom line is customers will have to deal with offshore call centre operations. "We will be doing everything we can to fight this decision.

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"We think it's incumbent on Transurban as a company that is going to stand to make a lot of money out of Victoria's infrastructure projects to make sure there are sustainable employment in our state.

"This is the Transurban jobs we are protesting against today."

Ms Stitt said some jobs from Transurban and CityLink have already been sent offshore.

"It's confirmed they are going to Manila, we believe," he said.

#contactcenterworld, @transurbangroup

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.3aw.com.au

Today's Tip of the Day - User Queue Choice

Read today's tip or listen to it on podcast.

Related Editorial

  • Transurban Guarantees Staff Jobs After Backlash Over Offshoring
  • Transurban to Offshore Call Centre Staff After Cutting 100 Brisbane Jobs
  • Toll Roads Operator Transurban Laying Off 100 Call-centre Staff
  • Botched Transurban IT Upgrade Leaves Motorists Frustrated
  • New Lismore Call Centre Would Create 100 Jobs
  • Foxtel to Make Further Layoffs in Call Centres to Compete with Global Counterparts

More Editorial From Transurban

  • CityLink Apologises for Call Centre Problems, Blames Spike in Demand
  • Botched Transurban IT Upgrade Leaves Motorists Frustrated
  • Transurban Guarantees Staff Jobs After Backlash Over Offshoring
  • Transurban to Offshore Call Centre Staff After Cutting 100 Brisbane Jobs
  • Toll Roads Operator Transurban Laying Off 100 Call-centre Staff

About Transurban:
Transurban manages and develops urban toll road networks in Australia and North America. It is a Top 25 company on the Australian Securities Exchange and has been in business since 1996.
       

About Australian Services Union:
The Australian Municipal, Administrative, Clerical and Services Union, which operates under the trading name of the Australian Services Union or ASU, is a trade union that represents members in a variety of industries.
 

Published: Thursday, May 28, 2015

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