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News : Union Rep Claims BT Call Centre Jobs in Dundee are Not At Risk

#contactcenterworld, @BT, @avivaplc

Dundee, UK, June, 2019 -- Workers at Dundee’s BT call centre are not at risk of losing their jobs, a union rep has claimed.

The telecoms provider announced it would be closing 270 of its 300 offices in the UK as part of a "workplace improvement programme".

So far Belfast, Birmingham, Bristol, Cardiff, Edinburgh, Ipswich, London and Manchester have been announced as key future locations to house the company’s various operations.

The centre in Dundee currently employes more than 1,100 people.

Pauline Rourke, retail secretary of the Communications Workers Union, said any threat of job losses in the city were "pure speculation".

She said: "We are very positive. We are in growth, we continue to employ people."

A BT spokesperson said: "Today we have announced the first eight key locations of a UK-wide programme that will revitalise our UK workspaces and create modern, future-fit buildings we can be proud of. There will be more locations and we’re still working on finalising those.

"Our workspaces will be better for our people, better for our business, and better for our customers."

Meanwhile, insurance providers Aviva, which has offices in Perth, has also announced job cuts of 1,800 as part of a £300 million overhaul.

Chief executive Maurice Tulloch said: "Reducing Aviva’s costs is essential to remain competitive and this means tough decisions and job losses which I do not take lightly.

"We will do all we can to minimise redundancies and support our people through this."

Unite regional industrial officer Bob Macgregor said: "We won’t be accepting any compulsory redundancies and we want meaningful negotiations on any jobs that are going.

"Perth has been a long-term facility that they have had. I would hope that would be one facility that they would keep."

#contactcenterworld, @BT, @avivaplc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.eveningtelegraph.co.uk


About BT:
Company LogoBT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

About Aviva:
Company LogoAviva Australia is owned by National Australia Bank, one of Australia’s major banks. Previously known as Norwich Union, Aviva Australia has operated in Australia for 150 years.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - The 3 L’s

Read today's tip or listen to it on podcast.

Published: Monday, June 10, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
PH: (+61) 406 501 368

4.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

5.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

6.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 

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