News : Union Revises Demands to ‘Get Close’ to MTN
Johanessburg, South Africa, June 1, 2015 -- The Communication Workers Union said it had revised its demands and was expecting a response from cellular network provider MTN, as the strike by its members enters its third week.
The union’s members embarked on industrial action two weeks ago, demanding increased wages and guaranteed bonuses. The protest led to the temporary closure of 808 Call Centre and disrupted other services, including some retail stores and distribution centres. MTN is SA’s second-biggest mobile network operator, with 28-million customers.
Communication Workers Union president Clyde Mervyn said on Sunday the union had revised its demands "to get close to each other. MTN is considering it and will revert today".
The union initially demanded a 16% guaranteed bonus and 10% wage increase.
MTN, which is offering an 8% guaranteed bonus, said on Friday it would not budge on the offer it had tabled to striking employees.
"The current revised MTN bonus model for 2015 and beyond is comprehensive, visionary and exceeds all previous expectations and demands," MTN SA chief human resources executive Themba Nyathi said.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
MTN said on Friday the call centre was back online, though it was not yet fully operational. The strike had had a minimal effect on MTN’s core operations, which were running optimally, it said.
MTN has proposed the appointment of an independent arbitrator to help resolve the matter with the union. A task team has been established to look into payment for Sunday work and public holidays, in accordance with the provisions of the Basic Conditions of Employment Act.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Check Your Number
More Editorial From MTN Group
About MTN Group:
MTN Nigeria is part of the MTN Group, one of Africa’s cellular telecommunications company.
About Communication Workers Union:
The Communication Workers Union (CWU) is the main trade union in the United Kingdom for people working for telephone, cable, DSL and postal delivery companies. It has 204,500 members.
Published: Tuesday, June 2, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.