News : Union Takes Telkom to Court
Johannesburg, S. Africa, Feb 25, 2015 -- The Information Communication and Technology Union (ICTU) has taken Telkom to court to ensure it is involved in Telkom's latest restructuring process.
Last week, Telkom told its 18 500 staff members it would again implement a "turnaround strategy" to "unlock efficiencies". This comes after it retrenched over 300 managers and 480 call centre staff last year, and 1 800 employees voluntarily parted ways with the company a few years ago.
Telkom's current restructuring will see 20 Telkom Direct stores closed, affecting 102 staff, while its call centre operation, warehousing and legacy IT systems will be moved to an outsourced provider. Its rightsizing was discussed during a consultation process facilitated by the Commission for Conciliation, Mediation and Arbitration on Friday.
The Johannesburg Labour Court ordered that the consultation process could not continue without the ICTU's involvement. The union, which claims to solve "old problems with innovate ideas" has reportedly issued a statement in which it argues the court order halts the retrenchment and outsourcing process.
According to eNCA, the union claims that the court stopped all current proceedings. Spokesman Thabang Mothelo is quoted as saying: "As we will be going back to the table we will make it clear to Telkom that their plan to sell and retrench is opposed by ICTU unapologetically."
However, the ruling indicates that ICTU is allowed to take part in the consultation process, which cannot proceed without its presence. It is not known how many members ICTU has at Telkom. ICTU lodged the application against Telkom and its three recognised unions.
Currently, the Communications Workers' Union (CWU), the South African Communications Union and Solidarity are recognised unions by the telco because of their representation levels.
Telkom has responded to the media reports, noting it is disappointed that the ICTU has "chosen to completely misrepresent the facts" in the order. It says its "restructuring process has not in any way been halted by the order".
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Neither Telkom nor the other three unions opposed the order, and the ICTU will be included in all the current formal consultation processes, once the formal consultation process begins.
"Telkom is committed to following the letter of the law in the execution of its turnaround strategy. In line with the law," says Telkom. It notes the ICTU was invited to a meeting on Friday, but the CWU objected to its presence as it is not recognised as a union.
"In line with the law, the ICTU will be included in the formal consultations," says Telkom.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Buy Today But Plan For Tomorrow
More Editorial From Telkom South Africa
About Telkom South Africa:
Telkom SA SOC Ltd. is a wireline and wireless telecommunications provider in South Africa, and operating in more than 38 countries across the African continent. Telkom is a semi-privatised, 39% state-owned company.
Published: Friday, February 27, 2015
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Competence Call Center|
CCC is a BPO companies in the field of Customer Care in Europe and has been offering high quality international customer care solutions for 19 years. More than 5.500 service professionals at 18 locati...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...