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Uniphore Acquires Colabo to Deliver Knowledge AI and Automation
Knowledge AI capabilities automate the extraction of knowledge entities and graphs to empower real-time learning for intelligent virtual assistants and human agents
Palo Alto, Calif. April 2022. Uniphore, focusing on Conversational Automation, announced that it has acquired Colabo, an AI-powered knowledge automation solution that specializes in extracting and utilizing information from structured and unstructured documents in real-time.
Today, Intelligent Virtual Assistants (IVAs) and human agents have access to legacy knowledge management systems not connected to enterprise applications, thus frequently losing value over time from data complexity and quality. With Colabo’s solution integrated into Uniphore’s industry-leading conversational automation platform, enterprises will be able to leverage AI to extract knowledge entities and graphs from structured and unstructured data. This helps ensure, the most relevant content and next-best action are delivered to IVAs and live agents, for significantly better customer interactions.
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"Simply put, consumers today expect access to up-to-date information to solve their problems, and contact centers can provide better experiences with the latest technologies that do exactly that," said Umesh Sachdev, co-founder, and CEO of Uniphore. "This acquisition brings together unique capabilities to arm enterprises with new tools that provide a quick resolution to consumer queries and empower agents with real-time, actionable information."
"From the start, we built Colabo with a vision to help personalize customers’ experiences from when they contact a business to when their issue is resolved," said Yoav Dembak, co-founder & CEO, of Colabo. "Today, I am proud to say we have achieved that and will be taking our vision even further by integrating into Uniphore’s conversational AI and automation platform, bringing rigor and best-of-breed agility and accuracy to every contact center inquiry."
About Uniphore Software Systems:
Uniphore is the global provider in Conversational Service Automation with offices in the U.S., India, and Asia. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation. So that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. Conversational Automation & Analytics, Conversational Assistant and Conversational Security elevate how enterprises support and engage their customers, build loyalty and realize efficiencies.
Published: Monday, April 18, 2022
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