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News : Uniphore Acquires France-based Hexagone for Behavioral Technologies

#ContactCenterWorld

Uniphore, a conversational AI and automation provider, recently announced that it acquired Hexagone, which fuses various voice, visual and text-based data to provide AI-derived insights to help better understand human behavior.

Human conversations are complex. Many factors are at work when we speak, including our tone, visual cues, rate of speech, and word choices. Integration of Hexagone’s technology into Uniphore’s X platform will enhance the capability to fuse all data derived from computer vision, natural language processing (NLP), knowledge AI, and voice and tonal analysis to pick up behavioral and emotional cues. This in turn augments and assists humans in the future of work. With this enhancement of the emotion fusion technology, Uniphore can now help people perform their jobs with more ease and accuracy and provide customer engagement

"Conversations are the lifeblood of every business and being able to derive value from them is critical as companies compete to succeed," said Umesh Sachdev, co-founder and CEO, Uniphore. "This acquisition brings unique capabilities to our X platform, making it the only platform that can fuse critical signals from different behavioral modalities in a conversation together. This ultimately provides organizations with the right information to make every conversation count."

"From the beginning, Hexagone was built with a vision to take conversations and the value we extract from them to the next level," said Camille Srour, co-founder, Hexagone. "We are thrilled to join Uniphore and its conversational AI and automation platform, helping our emotional analysis technology reach customers everywhere."

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About Uniphore Software Systems:
Company LogoUniphore is the global provider in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise. At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful platform that combines conversational AI, computer vision, emotion and tonal analysis, workflow automation, and RPA (Robotic Process Automation) with a business-user-friendly UX in a single integrated platform to transform and democratize customer experiences across industries.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

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Published: Friday, February 10, 2023

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2024 Buyers Guide Remote Agent Solutions

 
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Web Agent
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Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

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VADS Indonesia Remote Agent Solutions helps your company with various features that can make it easier for you and your company to stay productive, can be accessed anywhere because it uses cloud-based licenses so that it can help you and your business activities run smoothly.The features that keep your company activities running and productive.

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InterDialog UCCS
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.

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yoummday stands for “you made my day” and is one of the fastest-growing technology companies in Europe. The yoummday platform combines a comprehensive modular workforce management software with over 11,000 quality-assured, self-employed customer service professionals from 70 countries speaking more than languages registered to handle sales and customer service interactions for businesses of all sizes. Central to yoummday’s success is its AI-powered integration, enhancing operational efficiency for companies and their remote workforce management.

As a marketplace for 360-degree customer services, the platform differs significantly from traditional outsourcing processes. Clients benefit fro...
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