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#contactcenterworld, @uniphore, @SpinSci
Palo Alto, CA, & Dallas TX, USA, Mar, 2022 -- Uniphore, a provider in conversational automation and SpinSci Technologies, a market provider in the field of digital patient engagement solutions, have entered a strategic agreement to enhance patients’ access and engagement with health care providers. Under the terms of the agreement, Uniphore’s conversational AI and automation technology will be used in SpinSci’s Patient Access Care solutions, integrated with electronic health records (EHR) systems, to help drive efficiencies for contact center agents and self-service workflows for patients.
Patient experience has become significantly more important since the onset of the pandemic. Patient access transactions are increasingly driven through contact centers, and it is more important than ever that nursing and agent staff are empowered to deliver the highest levels of services and care. This includes lowering hold times, improving average handle times, delivering workflow automation to contact centers combined with providing authenticated self-serve options to patients. Deploying solutions like Uniphore’s U-Self Serve and U-Assist with SpinSci’s Patient Engage and Patient Assist is an important step forward in creating frictionless patient experiences.
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"We are excited to enter this partnership with Uniphore to take our patient engagement solutions for the digital front door to the next level," said Rajit Kumar, CEO, SpinSci. "Our ultimate goal is to help health care organizations provide best-in-class care for their patients, thus allowing them to experience smooth journeys. With Uniphore’s sentiment analysis technology and AI-enabled solutions integrated into our Patient Assist and Patient Engage solutions, our health system customers will experience improved clinical outcomes and better care management."
"At Uniphore, our mission from the start has been to help customers achieve better outcomes, and in no industry is this more paramount than in healthcare," said Jafar Syed, SVP, Global Head of Channel Alliances and Strategic Partnerships. "I am thrilled to partner with SpinSci to bring our conversational AI and automation technology to the healthcare providers they service, improving patients’ experiences while positively impacting business outcomes for the healthcare providers."
#contactcenterworld, @uniphore, @SpinSci
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.uniphore.com
About Uniphore Software Systems:Uniphore is the global provider in Conversational Service Automation with offices in the U.S., India, and Asia. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation. So that every voice, on every call, is truly heard.
Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. Conversational Automation & Analytics, Conversational Assistant and Conversational Security elevate how enterprises support and engage their customers, build loyalty and realize efficiencies.
About SpinSci Technologies, LLC:Spinsci is a Cisco Technology Development Partner focusing on Cisco Customer Collaboration and Contact Center Solutions. SpinSci is continuing to invest in developing products around Enterprise, Social, Networking and Mobility.
Published: Thursday, March 17, 2022
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