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Conversational Automation vendor Uniphore recently announced Q for Sales, an enterprise-level solution equipping sales organizations with an emotional intelligence (EQ) based solution to drive positive, engaging and trusted customer interactions and outcomes. Built on Uniphore’s unique conversational AI and automation platform, Q for Sales leverages Computer Vision, Tonal Analysis, Automatic Speech Recognition (ASR) and Natural Language Processing (NLP) to capture and make recommendations on the full emotional spectrum of sales conversations to boost close rates and performance of sales teams.
Pre-pandemic, 61% of B2B sales conversations were conducted in person with trust being the key element for success. Today, over 66% of B2B sales are conducted virtually with 95% of the buying decision based on unconscious/emotional factors. Furthermore, it is known that 93% of all communication is non-verbal and 70% of buying experiences are associated with EQ. Due to the absence of face-to-face interactions, it can be challenging to read the room and understand engagement during virtual sessions.
"Conversations and data associated with them have never been more important to organizations than today," said Umesh Sachdev, CEO and Co-founder of Uniphore. "We know that every $1 invested in EQ results in $6 in sales. In developing Q for Sales, we took our experience developing the industry’s most powerful conversational AI and automation platform to create a solution that now measures real-time EQ, complete with analytics to supercharge sales teams. With Q for Sales, sales organizations will no longer be in the dark on what drives success and closes deals."
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"Emotions have always played a major role in sales," said Sylvain Tremblay, SVP, Video AI Business, Uniphore. "Everyone has heard the expressions ‘read the room’ and ‘people buy from people they trust’ which get lost in today’s remote engagements. Q for Sales augments the sellers’ ability to capture these cues so they can focus on what really matters to their customers and transform their buying experience. This is the solution that teams will rely on to humanize their interactions resulting in a win-win for both sides."
"The substantive volume of digital interactions from conversations provides a unique opportunity for organizations to be more effective and provide better experiences for their buyers and customers using contextual digital intelligence for conversational insights," said Mark Smith, CEO and Chief Research Officer at Ventana Research. "With Q for Sales, Uniphore introduces next-generation digital innovation that helps sales organizations be more impactful in the selling process by adapting to emotional queues of buyers from video, and inevitably for the broader enterprise and organizational readiness."
Q for Sales is available immediately to qualifying organizations in beta first in North America and then in expanded regions around the world. It is expected to be generally available in late Summer/Fall 2022.
About Uniphore Software Systems:
Uniphore is the global provider in Conversational Service Automation with offices in the U.S., India, and Asia. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation. So that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. Conversational Automation & Analytics, Conversational Assistant and Conversational Security elevate how enterprises support and engage their customers, build loyalty and realize efficiencies.
Published: Friday, March 4, 2022
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