Bengaluru, India, March 31, 2021 -- Uniphore, a conversational service automation (CSA) company, has raised Series D funding. This latest round of financing was led by Sorenson Capital Partners. It includes additional new investors from Europe and the Middle East, Serena Capital and Sanabil Investments, and strategic investor, Cisco Investments. Further expanding their previous investments in Uniphore, March Capital Partners, National Grid Partners, Chiratae Ventures, Iron Pillar Fund, and Sistema Capital also participated in the Series D offering.
The funding will be used to extend Uniphore’s technology and market leadership in AI, automation and machine learning across the enterprise. This will also include a focus on video-based AI applications stemming from Uniphore’s acquisition of Emotion Research Labs earlier this year as well as applications in Trust, Security and RPA (robotic process automation) markets.
Given the rapid digital transformation happening across the enterprise, the need for automated and intelligent solutions to help drive new business models has never been greater.
"We saw this years ago and have been delivering innovation to areas such as contact centres, to enable better customer experiences," said Umesh Sachdev, CEO and co-founder of Uniphore. The company has dual headquarters in both Palo Alto, California and Chennai.
With its recent acquisitions of RPA and video AI technology, Uniphore can deliver a conversational service automation platform for the modern enterprise, combining conversational AI and Robotic Process Automation (RPA) across voice and video-based engagements.
"This injection of capital and new addition to our board leadership will fuel our growth, position us to outpace the competition and help transform business through dramatically improved customer experiences," said Sachdev.
"As a leading investor in transformational enterprise technology, we were very impressed by the Uniphore team and what they have been able to do for customers and the broader market", said Rob Rueckert, managing partner at Sorenson Capital.
"Contact centres are focused on providing excellent customer service and efficiency through AI and automation," said Stephane Berthier, Uniphore CFO. "With more than 1.15 million agents employed globally as well as increased focus on agent support and digital customer service, the market opportunity is stronger than ever before."
Posted by Veronica Silva Cusi, news correspondent
About Uniphore Software Systems:
Uniphore is the global provider in Conversational Service Automation with offices in the U.S., India, and Asia. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation. So that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. Conversational Automation & Analytics, Conversational Assistant and Conversational Security elevate how enterprises support and engage their customers, build loyalty and realize efficiencies.
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