#contactcenterworld, @uniphore, @jacada_inc
Palo Alto, CA, USA, Oct, 2021 -- Uniphore announced that it has completed its acquisition of Jacada and is unveiling a comprehensive platform that will further enable enterprises to transform customer experiences.
Uniphore’s integrated Conversational Automation (CA) platform now combines Conversational AI, workflow automation, Robotic Process Automation (RPA), low-code/no-code capabilities and a business friendly UX to transform and democratize customer experiences. This empowers contact center agents to deliver personalized and empathetic interactions.
Digital transformation is key to contact centers providing the ultimate modern day customer service experience and how conversations are handled during the entire customer journey — pre, during and post interaction.
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"I’m extremely proud of the work that the teams at Uniphore and Jacada have done to make the integration of the Jacada platform into ours smooth and seamless," said Umesh Sachdev, CEO and Co-founder of Uniphore. "The power of the two platforms coming together, along with our future innovations in the CA space will truly transform the customer experience in a range of industries, from sales and marketing, to education, HR, healthcare and beyond."
"Conversational Automation really is the next frontier in digital transformation. Organizations have an urgent need for platforms that provide end-to-end support for the customer experience," said Dan Miller, Lead Analyst and Founder at Opus Research. "With the acquisition of Jacada and the integration of its low-code/no-code interface and unattended RPA capabilities, the potential for Uniphore’s platform grow beyond contact centers and customer service to truly enterprise-wide applications.
#contactcenterworld, @uniphore, @jacada_inc
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.uniphore.com
About Uniphore Software Systems:
Uniphore is the global provider in Conversational Service Automation with offices in the U.S., India, and Asia. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation. So that every voice, on every call, is truly heard.
Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. Conversational Automation & Analytics, Conversational Assistant and Conversational Security elevate how enterprises support and engage their customers, build loyalty and realize efficiencies.
About Jacada:
Jacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact centre agent to successfully complete customer interactions.
Published: Monday, October 25, 2021
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