News : Unisys Provides IT Support Services to Army Personnel
Blue Bell, Pa., Oct. 3, 2014 -- The U.S. Army has selected Unisys Corporation UIS, to provide the Army Enterprise Service Desk (AESD) a single point of contact for all U.S. Army personnel who need help desk or other end user IT support services.
The AESD contract will consolidate much of the Army's existing outsourced service desk operations related to LandWarNet, the Army's portion of the Department of Defense global networking program. This is a new contract for Unisys and represents a significant expansion of the services Unisys provides to the Department of Defense.
AESD represents a significant improvement in the way the Army will obtain support for IT users. Historically, organizations within the service used different processes, systems and data to support their users, resulting in an environment where users might need to contact different support organizations based on where they are located and the type of assistance needed. This approach has limited the Army's ability to gain efficiencies and cost savings by consolidating common functions.
The AESD project was designed to address these issues by providing a baseline service for assisting end users, including a web-based self-help portal, call center-based service agents, and experts able to resolve more complex issues and change ongoing operations to avoid future incidents of a similar nature. The project will operate 24 hours per day and seven days a week from a primary location and a secondary backup location, both connected to the Army's non-classified and secure networks.
Posted by Veronica Silva Cusi, news correspondent
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Unisys designs, builds, and manages mission-critical environments for businesses and governments who have no room for error. Because we have a deep understanding of high-volume, transaction-intensive, and secure computing, we can partner with our clients to deliver operational efficiencies, reduced complexity, increased productivity, and peace of mind.
Published: Monday, October 6, 2014