News : Unitec Reverses Enrolment Outsourcing Decision
Auckland, New Zealand, Oct 19, 2017 -- Unitec, is taking back some of its enrolment services just over a year after it controversially outsourced them to a private company.
The move to the firm Concentrix in April last year cut 86 jobs from Unitec and staff later blamed the shift for a drop in student numbers.
Unitec spokesperson Jo Alexander, said it was taking back some enrolment functions, including the more complex parts of the domestic enrolments and admissions process, by the end of this year.
She said the change would create an enrolment unit with about 20 full-time jobs.
"The decision is a result of feedback from staff and students, and recognition that the combination of subject matter expertise and close connection into our teaching networks is critical to this part of the process and to the applicants' experience," she said.
Ms Alexander said Concentrix would continue to provide support in other areas including face-to-face services at its student helpdesk, phone services and IT helpdesk.
She said international enrolments were already managed in-house.
However, Unitec said last year's 8.5 percent fall in student numbers was part of a nationwide decline in enrolments that affected many polytechnics.
Union president Sandra Grey said the Unitec experience should serve as a lesson to other tertiary institutions.
"This disappointing chapter in Unitec's history should be a lesson to all institutions about the dangers of privatisation," Dr Grey said.
Unitec has had a difficult few years. Last year, a staff survey showed very poor morale and the institute made a $24m deficit after an 8.5 percent drop in enrolments. In addition, the Qualifications Authority lowered Unitec's quality rating from level one to level two.
Earlier this month, Unitec announced its chief executive Rick Ede would leave his job at the end of the year, one year earlier than his contract was due to end. It said the Unitec council and Dr Ede wanted to start the search for a new chief executive well ahead of the end of his contract.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
More Editorial From Concentrix
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients.
Published: Friday, October 20, 2017
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily ada...
|PT. Personel Alih daya|
PT Personel Alih Daya (known as Persada) is one of the Leading Contact Center Outsourcers in Indonesia. Persada was established at April 2006. Persada scope of services including Inbound, Outbound, Ou...
|Blue Ocean Operating Management|
We are a contact center in Myanmar running with 500 seats with 1000 agents. Running Telecom services, Banking services and retail.
Recognized as a worldwide provider of IP-based communications services to businesses, AT&T is also a provider of wireless, high speed Internet access, Wi-Fi, local and long distance voice, and directo...